Spend almost £700 on a dinning set. Didn't arrive when they said. When it did arrive two chairs were damaged, 1 looked like firewood. Took about 5 weeks to get replacement, when they arrived yet again 1 was damaged. After lots of phone calls and emails and lots of being fobbed off I asked to speak to the manager to which he sniggered and said I am the manager. All they could offer was for us to pack everything back up into boxes that we have to source and pay for and send it back for a refund, or replace the chairs yet again or just keep it all as it and they would give us £50 back. We only got this response because we got PayPal involve. Customer service is dreadful. In fact there is no customer service. We were going to buy the matching furniture from them but I will avoid at every cost. As long as they have your money that sll they care about
6 months ago
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Furn On has a 4.40 average rating from 106 reviews

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