Furn On Reviews

Name: Furn On
Rating: 4.27

4.3 Rating 121 Reviews

83 %

of reviewers recommend Furn On

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Phone:

01207 505311

Email:

customer.services@furn-on.com

Location:

Unit 17D, Consett United Kingdom
DH8 6SY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bordeaux 2door wardrobe and bedside table delivered 3 days from placing my order. The wardrobe was easy to assemble with clear instructions enclosed. Very satisfied with Furn - on customer service and would recommend this company.”

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Posted 2 months ago

“It was a good service from start to finish. Every time I phoned Emma with a equiry they were very helpful.There was no problem with delivering to Northern Ireland. Thank you, Susan”

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Posted 10 months ago

“Please read this and all these other bad reviews as these are honest and truthful. This is a sham of a company . 4 attempts to try and replace damaged panels then two different panels from a completely different range. I have read a review of clowns in the work force however my concern is lies they tell to cover there shoddy behavior. Companies like this are giving decent companies bad reviews. Seems strange they don't offer refunds even on damaged and wrong items so it's a WIN WIN situation for this disgraceful company as they are not the ones out of pocket. Please take heed of the very many bad reviews”

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Posted 1 year ago

“I bought a small bookcase but the height of the shelves was far less than the usual minimum of 10 inches- it was only 8.5, which is only high enough for paperbacks. When I wrote to tell them, they said I should have asked about the shelf height and did not accept that a customer can expect the normal minimum height. They then want to charge £35 for return of what I consider to be faulty goods and want me to re-wrap the shelves and send them photos to show that that has been done in a way that will prevent damage in transit before they will collect. That is impossible as it would mean buying a whole noew lot of foam padding and huge sheets of cardboard- in other words, they are making it impossible to return the goods, so i shall not do so but sell them on e-bay. I consider them to be a bunch of cowboys”

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Posted 1 year ago

“Bought two recliner chairs Excellent service delivered on date and time as promised No problems will use again”

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Posted 3 years ago

“Last summer I bought a small cupboard which was £85 it was sent with one item missing so furn on sent another part which was also the wrong part. I had employed a man to assemble it and he came the second time and no part available so I had to pay for the workman's time twice. I phoned furn on and they said to return it in original packaging. The workman had already half assembled it as he was waiting in the second part bring delivered but as I stated above the sent wrong part again so it could not be assembled. As I am disabled I asked furn on if they could take it back. They said yes but it had to be packed up properly. The workman whom I employed could not come back and he had already got rid of packaging for me I explained I was disabled and could not pack the item myself and asked them if they could take it as it was after all their mistake sending the wrong item twice. They told me no after I explained my situation and no apology nothing. I ended up throwing the piece of furniture that couldn't be assembled out to bin. I think it is shocking that they treat disabled people like this. I did write and phone again along with my daughter but got no answer or reaction disgusting treatment! I still am angry and frustrated that they got if with this treatment and think they should be exposed for there thoughtless treatment”

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Posted 3 years ago

“Ordered Farnham Brown 3 Seater Sofa & Chair. Good communication, constant update in status of order. Item delayed by about a week, no issue as informed by email. Contacted by customer service to arrange delivery. Item delivered on day requested. Item as described, really pleased. Would highly recomed.”

Helpful Report

Posted 3 years ago

“Early January bought a 3 and 2 seater sofas that were in stock. Delivery date agreed 04/02/22. To create space we get rid of the old sofas and take time off . They fail to deliver. When called and asked to give specific delivery date they cannot commit. When we ask for a refund we are threatened with a cancellation fee. So we are left we no sofas in the house, Cannot get our money and to buy elsewhere as they will choose what penalty to charge me for cancelling an order due to them failure to honour their side of the agreement. Why are companies allowed to be dishonest to clients”

Helpful Report

Posted 3 years ago

“Terrible quality wardrobe and over priced for the quality of item! Chips in the colour matte coating along with creases and Ill fitting. 1st Complaint resulted in spare parts being sent which also arrived damaged. Pictures sent couldn’t be clearer(on both occasions) but the companies approach seems to want to find any reason not to manage the situation fairly and reasonably. They have unreasonable expectations on what is possible on a door step delivery when it comes to “inspections” of a package when drivers are bound by time constraints. Ordered over 2 months ago and still have a damaged wardrobe and no further forward - worryingly they are hard to find using the name and address they publish everywhere on companies house …”

Helpful Report

Posted 3 years ago

“The side table was unbelievably poor quality....the worst flat pack I have ever had the misfortune to purchase. Unfortunately as I had obviously unpacked it I had invalidated my right to return the item ....probably just as well as the cost to send it back was half the cost of the table. Appalling company ...in today’s competitive market I will certainly never use Furn On again.”

Helpful Report

Posted 4 years ago

Hi Jude, Thank you for taking the time to leave your feedback. We apologise that you found the side table to be of poor quality however as we have had no contact from you we have been unable to look into this further. Unpacking your item does not invalidate the right to return it, nor is this stated anywhere in our literature. You would only be unable to return the item once it is assembled. With regards to the return costs, if there was an issue with your furniture you would not be expected to cover the return costs and we would arrange this or ensure the issue was resolved. If you have not assembled the item and would like to contact ourselves directly with some images we would be more than happy to look into this for you. Thanks Furn-On Customer Services

Posted 4 years ago

“The delivery was fast and well packed”

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Posted 4 years ago

Thanks for leaving a 5 star review Linda, we are pleased you were satisfied with your delivery. Furn-On Customer Services

Posted 4 years ago

“All good - product, delivery etc. Only improvement for me would be chest size guide for the HR monitor strap. Turns out I am at the top end of the XS/S so its a bit of a gamble at present.”

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Posted 4 years ago

Hi Stan, Thanks for leaving a 5 star review. Furn-On Customer Services

Posted 4 years ago

“A brilliant service. Absolutely love the petrol blue bed. Solid and comfortable bed that looks high quality at a reasonable price.”

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Posted 4 years ago

Hi Laura, We are pleased that you found our service brilliant and its great to hear that you absolutely love your new Prado Single Bed in Petrol Blue Fabric. We're also delighted to learn you found it to be solid, comfortable and high quality! Furn-On Customer Services

Posted 4 years ago

“Great Chair, great value and great delivery”

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Posted 4 years ago

Thanks for leaving a 5 star review, its great to hear you found the Charles Armchair in Racing Green both great and great value too ! Furn-On Customer Services

Posted 4 years ago

“Recently ordered a lisbon chest of 5 drawers, brilliant delivery, so happy with item, I ordered another which arrived today. Customer service 2nd to none which is quite hard to find today. On both orders amaaaaazing Customer service, many thanks especially Tony. Brilliant company, highly recommended”

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Posted 4 years ago

Hi Susan, Thanks for leaving a great review. We are pleased to hear you are happy with your Lisbon furniture and its fantastic to hear you found our customer service amazing and would highly recommend us! Furn-On Customer Services

Posted 4 years ago

“I ordered a Thermo cool foam king size… I ordered a Thermo cool foam king size mattress cost me £349.99 and they sent a kayflax phermo cool king size mattress £319.99 and when I said it’s the wrong mattress they are arguing saying it’s not, they will not send the right mattress out or give me a full refund because I took it out of the packaging 🤬 you can’t see the label as it was rolled up with the label on the inside, it was late arriving and they never sent a tracking number like they said they would I’ve had to take this up with my bank now to try and get my money back as I’m shocked of the poor customer service I received I’m sure this status will be removed on here as I’ve looked into this company now and there’s so many poor reviews, the mattress I ordered took a long time to find as it’s the same as my double mattress as I upgraded my bed to a king size so I know it’s the wrong one they sent so please be very aware when ordering from this company. Mr smith This company is an absolute disgrace!!!! We had to wait ages for the mattress to arrive promised a tracking number but still never received anything! When it finally arrived it was not what we ordered!!! They won’t admit that they are at fault but anyone can clearly see for themselves. We will be taking this further! Furn-on more like Con-on Mrs Smith”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your feedback regarding your order for the Thermo Cool Foam King Size Mattress. When you first contacted us regarding this we asked for images to show that you had been sent the incorrect item. The image you have supplied is of a Thermo Cool mattress and therefore demonstrates that you have the correct item. You have repeatedly advised that you have received the incorrect item and we have therefore we have repeatedly asked for clarification on why you think you have been sent the wrong one and further evidence to support this. You have been unable to provide this and therefore that means we are unable to help you, instead you have responded with abusive comments. If you can please provide any evidence that this is the incorrect mattress we are happy to assist you further with this. Furn-On Customer Services

Posted 4 years ago

“Spend almost £700 on a dinning set. Didn't arrive when they said. When it did arrive two chairs were damaged, 1 looked like firewood. Took about 5 weeks to get replacement, when they arrived yet again 1 was damaged. After lots of phone calls and emails and lots of being fobbed off I asked to speak to the manager to which he sniggered and said I am the manager. All they could offer was for us to pack everything back up into boxes that we have to source and pay for and send it back for a refund, or replace the chairs yet again or just keep it all as it and they would give us £50 back. We only got this response because we got PayPal involve. Customer service is dreadful. In fact there is no customer service. We were going to buy the matching furniture from them but I will avoid at every cost. As long as they have your money that sll they care about”

Helpful Report

Posted 5 years ago

Hi Victoria, Thank you for taking the time to leave your feedback. We apologise that there have been issues with your order, unfortunately sometimes things out of our control and result in us not delivering items as you and ourselves would expect. As you have stated, we had offered to have the items collected and refunded in full for you given your dissatisfaction with the order however this was declined. It is disappointing to hear that you were unsatisfied with the level of customer service and this is being reviewed internally. I assure you that your order was handled in the same way regardless of any involvement from PayPal. If you feel there is anything further we can assist with please don't hesitate to get in touch directly. Furn-On Customer Services

Posted 5 years ago

“Tony from the Customer Services literally responded to me within half an hour of my emails about a wardrobe. The ones I had originally wanted were out of stock but I ordered an alternative and a discount was kindly applied. The wardrobes turned up soon after, well packed and in good condition. Can't fault them and would definitely order from them again.”

Helpful Report

Posted 5 years ago

Hi, Thank You for your great feedback. It's good to hear that an alternative was selected and received after the original item was not available. We do like to respond as quickly as we can so it’s great to hear this was suitable and that your order was dealt with effectively, Thank you again Furn-On Customer Services

Posted 5 years ago

“Purchased two pieces of furniture from Furn On. From start to finish I had a very positive experience throughout (Despite being in lockdown because if Covid 19). Orders arrived promptly, well packed and in good condition. Great service can highly recommend.”

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Posted 5 years ago

Hi Dawn, Thanks for taking time to share your experience, it is pleasing to hear everything went well with your delivery. Hopefully it manages to brighten up your home a little whilst we're all housebound. Thanks again Regards Furn-On Customer Service

Posted 5 years ago

“The delivery was prompt. However, the bed I received was not fit for purpose. The headboard beam was split. I had to buy wooden dowel pins as none were supplied. The instruction specified glueing the wooded panels together. Seriously! this would never hold together. I've pictures If you would like them. Please feel free to attempt to build this bed and see for yourselves. Dont disappoint other customers. Best Regards Simon”

Helpful Report

Posted 5 years ago

Hi Simon, Thank you for sharing your feedback on this item. We would ask that any customer who has an issue with their product contact ourselves directly rather than having to purchase additional parts required and in the unfortunate scenario where there is any damage to any item, to contact ourselves after delivery. As you have now had the product for 2 months however this does limit the options we have available to both help further and also investigate the problem you have. If however there is anything further we can do to help, please get in touch directly. Furn-On Customer Services

Posted 5 years ago

Furn On is rated 4.3 based on 121 reviews