I ordered a Thermo cool foam king size… I ordered a Thermo cool foam king size mattress cost me £349.99 and they sent a kayflax phermo cool king size mattress £319.99 and when I said it’s the wrong mattress they are arguing saying it’s not, they will not send the right mattress out or give me a full refund because I took it out of the packaging 🤬 you can’t see the label as it was rolled up with the label on the inside, it was late arriving and they never sent a tracking number like they said they would I’ve had to take this up with my bank now to try and get my money back as I’m shocked of the poor customer service I received I’m sure this status will be removed on here as I’ve looked into this company now and there’s so many poor reviews, the mattress I ordered took a long time to find as it’s the same as my double mattress as I upgraded my bed to a king size so I know it’s the wrong one they sent so please be very aware when ordering from this company. Mr smith This company is an absolute disgrace!!!! We had to wait ages for the mattress to arrive promised a tracking number but still never received anything! When it finally arrived it was not what we ordered!!! They won’t admit that they are at fault but anyone can clearly see for themselves. We will be taking this further! Furn-on more like Con-on Mrs Smith
2 months ago
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Furn On has a 4.40 average rating from 106 reviews

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