There was a fair bit of delay with communications but I placed my order over the festive period so I guess it's expected. Half of my delivery also went missing so it was delayed even further by a number of days but I eventually received all the bits. Furna addressed all these issues so I was satisfied with the service in the end. The desk itself is very high quality and well put together. It's very strong and sturdy compared to other standing desks. I thought it would be a bit of a pain to put together but it was actually very easy. It helps to have another person to help you though. Overall I'm very happy with the product.