Bought a corner sofa from them. It was delivered on a rainy day and the driver asked to sign the paper called 'Delivery note'. Doing so, he left. When unpacking we noticed a damage on the frame in the middle of the sofa. The fabric had come off and there was an 1x1 cm hole. Straight away I called the customer service who told me to send the pictures. After doing so we got a quick reply that this is mechanical damage and is done by us. I explained that we didnt do it and by the location of the damage it had probably been damaged during the delivery. Also the sofa we bought had a sleeping function where the stoppers were drilled incorrectly so it had a big gap between two matresses. We asked to change only 1 piece of the sofa as it had 2 problems. There were few weeks of constant e-mailing and every time I got exactly the same answer that we should have checked the sofa on delivery and we had signed the papers we had done so. Yes, in a dark corridor when driver unpatiently asks to sign for delivery! After two weeks I got so fed up and was thinking to take their offer to pay £50 for the replacement part. I thought that in that case the sofa is 'new' without the damage and would be easier to return. How wrong I was! They said that I have been using the sofa. Yes! I told them that as an online costumer I have the right to send it back in certain time frame even if I dont like the colour of it. This is because online costumers have more rights as they only have seen the item on the picture. The lady on the phone told me that sofa needs to be in original packaging. I understand, but how can I check it throughly on delivery without cutting the plastic covers open? I think I was on the phone with the lady for almost 30 mins and at this point I was literally losing my temper as they refused to take the sofa back although I agreed to pay for the new part. I believe the manager overheard our conversation and I got a chance to talk with her. She was as rude as the other lady with a strong polish accent. Thankfully she managed to organize the return but at the end of the day I lost the sofa, two weeks of sleepless nights and still had to pay for the new part plus delivery. Overall I lost £120 for nothing. And when the guy came to pick up the sofa I actually saw what had caused the damage to my sofa at the first place. He leaned the sofa on the edge of the van and then lift it up and pushed into the car. I saw it with my own eyes, but thankfully it wasnt my problem anymore as I got my refund in cash. Please do yourself a favour and dont buy from them! If you do, make sure that the driver stays with you until you unwrap and install the furniture. And with all cost do not sign any papers before you have done so. Their website prefers cash on delivery, not so good idea when you have a case like mine when Paypal/eBay cant help you!