Chairs turned up with screws missing. Frustrating but fine. Called to ask for new ones and the lady on the phone was very helpful. I explained I am having spine surgery so will not be at the address given for the original order. She said no problem she would send to the address I will be at following surgery. I provided the details and the phone cut out. I called back and sat on hold for another 20minutes to be told that suddenly they could not deliver the screws to the new address, so I now have completely useless chairs that cannot be put together seeing as I cannot physically be at the original address. Then they cut me off. Absolute waste of £400 as I can’t even sit on the sodding things and they may as well go to the tip. I’m outraged