Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,950 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,950 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

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“Came on time - good quality, just what I wanted.”

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Posted 1 week ago

“Outstanding!! I ordered my console table on line and within the four days it was delivered I would definitely recommend this site. My console table was easy to assemble and the quality is excellent.”

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Posted 1 week ago

“The delivery was so fast and the sofa is such lovely quality- such good value for money.”

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Posted 2 weeks ago

“Online assistant was very helpful and placed my order for me. I’d also been sent a fabric sample which came quickly and helped with the choice of covering for the chairs .”

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Posted 2 weeks ago

“The product was easy to put together and great quality and looks great”

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Posted 2 weeks ago

“Excellent quality furniture. Excellent sales and after sales experience”

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Posted 2 weeks ago

“Very quick service Very reasonably priced Nice quality! Happy days”

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Posted 4 weeks ago

“Very good product, exactly as described.”

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Posted 1 month ago

“Excellent very happy with our bed Excellent service. Fast delivery Excellent delivery men”

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Posted 1 month ago

“Ordering and delivery was excellent and quicker than the order form suggested. Item is as described and would've been 5 stars had two of the feet not broken already, very lightweight given the size and weight of the item, this was just moving it not sitting on it!”

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Posted 1 month ago

“Reasonable price for trundle bed, had a couple of damaged parts but the customer service was excellent and resolved very quickly. Would recommend.”

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Posted 1 month ago

“I am very happy with the service from this store, they are amazing and respond very quickly. They are definitely my go to for sofas .”

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Posted 1 month ago

“Very happy with my garden set purchased from Furniture 123. I shall be back for more!!”

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Posted 1 month ago

“Please be aware that they will not deliver into your home. I ordered a sofa and a footstool. I phoned to ask about delivery and after a lot of messing around I was told they would bring it into my living room. (I am a woman on my own and there is no way I could manage it) I was told it would be okay. Then - a day before the delivery - I phoned again just to make sure all was okay. After an hour and a half on the phone, I was told that the delivery (into the house) is at the discretion of the courier. I could not take the chance and have my new furniture sitting in the road. I had to cancel my purchase. I had also arranged for a removal firm to collect my old sofa and because of the late cancellation, I lost the money I had paid them. I live in a house and the distance from the street to my living room is about 20 feet...”

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Posted 1 month ago

“Absolutely delighted with my purchase - the Lyra dressing table. Looks great, and with the easy to understand instructions it didn't take too long to assemble. (Best with two people, as there's a little lifting involved.) During the ordering process I had need to call customer services who were polite and helpful. Safe delivery. Very pleased, thank you.”

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Posted 1 month ago

“The quality of the furniture is top notch. I am pleased with the bedframe and the tv unit I got. The delivery guys only bring the boxes 1 floor of stairs which is annoying as I had to carry them for the rest of the 2 floors but it is what it is.”

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Posted 2 months ago

“Bang on time for delivery, guys were very helpful. Defo use this company again if needed.”

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Posted 2 months ago

“Beautiful piece of furniture. Simple & easy instructions to follow. Took a few hours to build from start to finish but end result was worth it.”

Furniture 123 5 star review on 26th August 2025

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Posted 2 months ago

“Little hiccup with the delivery going to the billing address rather than the shipping address (as we'd recently moved). But the driver was very friendly and relaxed about it, customer services called me immediately and organised for it to come back out to the right address the next day. The delivery team called me promptly before, arrived on time and were very friendly. They took it to the room I requested, took care in the house not to knock anything and were very quick. The bed was relatively easy to assemble, the usual minor irk's with any flatpack furniture like "which side up does this thing go" but overall pretty straightforward to put together, all the parts were there and a few spares. Most importantly though it looks great and while it's light it feels pretty solid. For the price I was a bit concerned it would be 'cheap' but honestly looks great, seems solid and time will be the test for durability but I'm genuinely really happy with my purchase and the whole experience. Would shop with Furniture 123 again.”

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Posted 2 months ago

“Excellent service and a lovely chair. So pleased with my purchase. Thank you 😊”

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Posted 2 months ago

Furniture 123 is rated 4.5 based on 5,950 reviews