Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,939 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service from this store, they are amazing and respond very quickly. They are definitely my go to for sofas .”

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Posted 19 hours ago

“Very happy with my garden set purchased from Furniture 123. I shall be back for more!!”

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Posted 2 days ago

“Please be aware that they will not deliver into your home. I ordered a sofa and a footstool. I phoned to ask about delivery and after a lot of messing around I was told they would bring it into my living room. (I am a woman on my own and there is no way I could manage it) I was told it would be okay. Then - a day before the delivery - I phoned again just to make sure all was okay. After an hour and a half on the phone, I was told that the delivery (into the house) is at the discretion of the courier. I could not take the chance and have my new furniture sitting in the road. I had to cancel my purchase. I had also arranged for a removal firm to collect my old sofa and because of the late cancellation, I lost the money I had paid them. I live in a house and the distance from the street to my living room is about 20 feet...”

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Posted 2 days ago

“Absolutely delighted with my purchase - the Lyra dressing table. Looks great, and with the easy to understand instructions it didn't take too long to assemble. (Best with two people, as there's a little lifting involved.) During the ordering process I had need to call customer services who were polite and helpful. Safe delivery. Very pleased, thank you.”

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Posted 6 days ago

“The quality of the furniture is top notch. I am pleased with the bedframe and the tv unit I got. The delivery guys only bring the boxes 1 floor of stairs which is annoying as I had to carry them for the rest of the 2 floors but it is what it is.”

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Posted 6 days ago

“Bang on time for delivery, guys were very helpful. Defo use this company again if needed.”

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Posted 1 week ago

“Beautiful piece of furniture. Simple & easy instructions to follow. Took a few hours to build from start to finish but end result was worth it.”

Furniture 123 5 star review on 26th August 2025

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Posted 3 weeks ago

“Little hiccup with the delivery going to the billing address rather than the shipping address (as we'd recently moved). But the driver was very friendly and relaxed about it, customer services called me immediately and organised for it to come back out to the right address the next day. The delivery team called me promptly before, arrived on time and were very friendly. They took it to the room I requested, took care in the house not to knock anything and were very quick. The bed was relatively easy to assemble, the usual minor irk's with any flatpack furniture like "which side up does this thing go" but overall pretty straightforward to put together, all the parts were there and a few spares. Most importantly though it looks great and while it's light it feels pretty solid. For the price I was a bit concerned it would be 'cheap' but honestly looks great, seems solid and time will be the test for durability but I'm genuinely really happy with my purchase and the whole experience. Would shop with Furniture 123 again.”

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Posted 3 weeks ago

“Excellent service and a lovely chair. So pleased with my purchase. Thank you 😊”

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Posted 1 month ago

“I love my new bed!”

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Posted 1 month ago

“Am absolutely delighted with my swivel chair ,it’s comfortable in my snuggle room .”

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Posted 1 month ago

“Prompt response from customer services ,very helpful.Product as expected Dr Sayed.”

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Posted 1 month ago

“Excellent service great customer service great quality stools”

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Posted 1 month ago

“good value comfortable chair and excellent delivery”

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Posted 1 month ago

“Furniture 123 is a very spontaneous with their customer care . The brand product I bought is very durable and I love it”

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Posted 1 month ago

“Great service delivered with 3 days of order. Delivery people were lovely placed items in the correct rooms. King size bed Maddox ottoman bed lovely quality instruction to build a bit backward but we managed”

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Posted 2 months ago

“Fantastic furnitures and resolve any problems so quick! Thank you :)”

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Posted 2 months ago

“I’m happy with the purchase, customer service were excellent especially the technical team as I’ve had issues with the first item I purchased but they sent me a replacement. Very quick dispatch as well. Thank you”

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Posted 2 months ago

“I am very happy with my sofa look lovely in the room and the service from the drivers and customer service was brilliant! What I will say is the bracket under the sofa that clips them together isn't the best as its flimsy and not strong enough for the sofa.”

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Posted 2 months ago

“I am delighted with my chest of drawers for my bedroom, and two matching bedside tables. There have been lots of compliments too. We were looking to buy similar furniture from a High Street retailer but the product range didn't fulfil our needs. I especially wanted the marble top that came with the other retailer's products. Instead, I ordered similar products from Furniture 123. Admittedly, these are not made of wood, and they have an imitation marble top, but this is reflected in the price. We received the items very quickly. The delivery team were professional and courteous. And the items are superb quality at a quarter of the price we would have paid elsewhere. Assembly instructions were clear and the pieces are sturdy and well made. They look fabulous in our bedroom and complement our navy bedstead and anthracite grey fitted wardrobes. Ver pleased with the quality, value, and service.”

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Posted 2 months ago

Furniture 123 is rated 4.5 based on 5,939 reviews