Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering. Delivery updates very very well packed no scratches or any damage. Will be ordering the human one next month..”

Helpful Report

Posted 2 days ago

“I bought 2 kitchen chairs . They look real nice at my table.they arrived very quickly, the instructions were easy to follow, I received e.mails regularly also telling me what was happening which I liked, very happy, thanks,”

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Posted 3 days ago

“I was a bit worried about some of the reviews on delivery so rang f123 and spoke ed, a lovely man who gave me confidence to book my bedroom furniture. Couldn’t believe it when 2 day later my furniture turned up !! Hubby has only opened the bedside table and lots pieces to put together but the quality looks good and can’t wait for them to be completed! Thank you ed, will be ordering the dressing table at a later date !”

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Posted 1 week ago

“Excellent service from ordering to delivery. Will recommend to others.”

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Posted 1 week ago

“Good service and quick delivery from Furniture 123. However I’m kind of disappointed with the nightstand. A few things I’m not happy about: (1) The drawer doesn’t close flat like the picture (I bought two and experienced the same thing, so not isolated) (2) the drawer handle is more of a rose gold in person than gold like the picture (3) The colour is a bit odd, it’s like a light natural wood colour and streaks of grey bled into it to give it a “woody” effect. Just a weird concept”

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Posted 4 weeks ago

“Ordered at 8pm and arrived the next day at 1pm. Oak Stools are of beautiful quality, really sturdy too. I wouldn’t hesitate to recommend!”

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Posted 1 month ago

“Dressing table was exactly as pictured. Lots of pieces but went together very precisely. Instructions were easy to follow. Very happy”

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Posted 1 month ago

“All very easy. Lovely customer service when I had to check payment issue due to my bank. Great looking office chair. Delivered on requested date. Easy to put together.”

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Posted 1 month ago

“I ordered a mirror - the first one came and was a really good quality, however I don't think the internal packaging was sufficient so unfortunately the mirror had cracked. The contact process for returns was easy, it took a little while for them to get back to me (1 week - and it was a bank hol week) but after a brief chat on the phone, a new mirror was sent by next day delivery and this time no cracks. I was really pleased as another retailer had an almost identical mirror for twice the price so didn't really want to go elsewhere. One star off as the first mirror could have been better packed to avoid the hassle of a replacement.”

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Posted 1 month ago

“Excellent desk chair, great service.”

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Posted 1 month ago

“Very good value for the money and great customer service”

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Posted 1 month ago

“Excellent service, had issue with missing part of Furniture - this was resolved immediately and new order despatched within the day. Great customer service”

Helpful Report

Posted 1 month ago

“Sent for a fabric sample for an ottoman on the Sunday to match a bed I had .I received it on the Wednesday ordered the ottoman on Thursday and received it Friday morning . Excellent customer service and the ottoman is fabulous. I’m a hard person to please but service was outstanding in this instance”

Helpful Report

Posted 2 months ago

“Delivery was on time and the bed I bought is absolutely stunning! I had an issue with one of the pieces being broken on delivery and customer service were on the ball and they sent a new piece within a week of receiving the bed. All very quick and excellent customer service.”

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Posted 2 months ago

“Amazing customer service! The top surface of our coffee table was damaged, they sent another one for free and super fast! The quality is good!”

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Posted 2 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 2 months ago

“Pretty reasonable wardrobe for the price paid and delivered quickly. A few screws short but I had spares. Only strange thing that may worry somebody is on initially hanging doors the gap was about 35mm. I thought I had been sent the wrong doors as not normal practice Anyway screwed adjusters out to their max and closed centre gap to an acceptable 8mm. For my 92 year old mums dresses she’s happy :)”

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Posted 2 months ago

“Fabulous sofa. Such great service”

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Posted 2 months ago

“I returned a item, customer service was brilliant, refunded straight away ,would shop again thanks”

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Posted 2 months ago

“Had an issue with my daughter’s bed, but this was promptly resolved and a new part was sent out as soon as it was ready. Great customer service”

Helpful Report

Posted 2 months ago

Furniture 123 is rated 4.5 based on 5,916 reviews