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Furniture 123 Reviews

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,802 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

Furniture 123 5 star review on 24th February 2023

Furniture 123 5 star review on 6th February 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer support and beautiful products.. I dont know how long lasting they will be but I have so far ordered 2 beds and 1 day bed and they look lovely. Changing mind one day before and alternative was offered. I am please”

Posted 2 days ago

“I want to say that Furniture 123 are the best they couldn’t fix my broken table it was however replaced thank you for your prompt service excellent customer service”

Posted 1 week ago

“As always furniture 123 delivered on time ... And the delivery people were polite and efficient. Thanks.”

Posted 1 week ago

“Apart from small glitch over day of delivery, every thing went well I emailed furniture 123 about my chest of drawers not being delivered on my designated day, and the delivery charge was refunded within two days. I like the way they reply to emails quickly, very reliable company 5 stars from me”

Posted 1 week ago

“Gorgeous chair, received in record time. Would definitely buy from again.”

Furniture 123 5 star review on 16th April 2024

Posted 1 week ago

“Two small drawer sides were broken on unpacking the wardrobe. Having got I touch with Furniture123 their response to this issue was ex cellent as was the product. I would certainly recommend this company and its products.”

Posted 2 weeks ago

“Great customer service even though I did have some issues with missing item and broke but very quickly resolved. The wardrobes and especially my bed looks great.”

Posted 2 weeks ago

“I am over the moon with my new sofa and the tracking system with ARROW XL was next to none.”

Posted 3 weeks ago

“excellent communication, prompt delivery and good quality sofa bed, very pleased and would highly recommend”

Posted 3 weeks ago

“Top quality furniture, excellent service I’m so happy that service I received from customer service to delivery my goods. Excellent I highly recommend everybody Furniture 123 Excellent, customer service very professionals very helpful”

Posted 1 month ago

“This is an outstanding company. Top quality stuff and the customer service is outstanding. Everything is done in a timely fashion. If something goes wrong, they turnover time is so quick you don’t even notice. Brave cause they don’t make them like this anymore.”

Posted 1 month ago

“Am very happy with their service. Thank you.”

Posted 1 month ago

“Very good service, delivery was quick and efficient. Although the unit I ordered was damaged, this was replaced very quickly and all matters resolved.”

Posted 1 month ago

“Fantastic reliable and fast service”

Posted 1 month ago

“Ordered a white gloss Sideboard and 3 draws, and bkack metsl legs. Good quality heavy material, which was self assembly. Good delivery with courteous drivers . Well.packed. took 90 minutes to assemble but reasonable instructions. Beautiful unit once finished, soft close door and draws. Very happy with quality and overall would order through furniture 123 again.”

Posted 1 month ago

“We were sceptical as we've ordered a unit online previously and the quality was terrible but we are really pleased with this one. Everything is well made and strong in construction, even the drawers have a strengthening bar in the base. As with all these self erect items the instructions could be a bit clearer but we got it together eventually! Overall a very happy customer”

Posted 1 month ago

“I ordered a grey headboard which came in four panels, it was sent very quickly, I had a good experience with Customer Services, overall, I am very happy with my headboard. It was more reasonable than another headboard I was going to order from a different website, so I am glad I found the one on furniture, 123.”

Posted 1 month ago

“We have been very happy with furniture 123 and All the team who helped us with getting a fire returned after it had become faulty and get a replacement back to us. They were patient efficient and very quick to respond . We now have a lovely fire working well, at a good price and would like to thank all at furniture 123. Would recommend them highly.”

Posted 2 months ago

“Furniture looks and feels great. It was easy to build. The price was very competitive.”

Furniture 123 5 star review on 27th February 2024

Posted 2 months ago

“Ordered a coffee table which is beautiful it arrived on time looks exactly like the photo easy to assemble came built just added the legs. Very pleased. Will order more from you”

Posted 2 months ago

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Furniture 123 is rated 4.5 based on 5,802 reviews