Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,917 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering. Delivery updates very very well packed no scratches or any damage. Will be ordering the human one next month..”

Helpful Report

Posted 5 days ago

“I bought 2 kitchen chairs . They look real nice at my table.they arrived very quickly, the instructions were easy to follow, I received e.mails regularly also telling me what was happening which I liked, very happy, thanks,”

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Posted 6 days ago

“I was a bit worried about some of the reviews on delivery so rang f123 and spoke ed, a lovely man who gave me confidence to book my bedroom furniture. Couldn’t believe it when 2 day later my furniture turned up !! Hubby has only opened the bedside table and lots pieces to put together but the quality looks good and can’t wait for them to be completed! Thank you ed, will be ordering the dressing table at a later date !”

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Posted 1 week ago

“Excellent service from ordering to delivery. Will recommend to others.”

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Posted 1 week ago

“Ordered at 8pm and arrived the next day at 1pm. Oak Stools are of beautiful quality, really sturdy too. I wouldn’t hesitate to recommend!”

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Posted 1 month ago

“Dressing table was exactly as pictured. Lots of pieces but went together very precisely. Instructions were easy to follow. Very happy”

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Posted 1 month ago

“All very easy. Lovely customer service when I had to check payment issue due to my bank. Great looking office chair. Delivered on requested date. Easy to put together.”

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Posted 1 month ago

“Excellent desk chair, great service.”

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Posted 1 month ago

“Very good value for the money and great customer service”

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Posted 1 month ago

“Excellent service, had issue with missing part of Furniture - this was resolved immediately and new order despatched within the day. Great customer service”

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Posted 2 months ago

“Sent for a fabric sample for an ottoman on the Sunday to match a bed I had .I received it on the Wednesday ordered the ottoman on Thursday and received it Friday morning . Excellent customer service and the ottoman is fabulous. I’m a hard person to please but service was outstanding in this instance”

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Posted 2 months ago

“Delivery was on time and the bed I bought is absolutely stunning! I had an issue with one of the pieces being broken on delivery and customer service were on the ball and they sent a new piece within a week of receiving the bed. All very quick and excellent customer service.”

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Posted 2 months ago

“Amazing customer service! The top surface of our coffee table was damaged, they sent another one for free and super fast! The quality is good!”

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Posted 2 months ago

“Fabulous sofa. Such great service”

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Posted 2 months ago

“I returned a item, customer service was brilliant, refunded straight away ,would shop again thanks”

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Posted 2 months ago

“Whitewashed oak wide chest of drawers Lovely piece of furniture..looks good in my bedroom…excellent price..have seen similar at twice the price”

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Posted 2 months ago

“I bought a chair & footstool, arrived quickly and just as described. Self assembled within 30 mins, and I am now sitting in comfort typing this. Thankyou furniture123 :)”

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Posted 2 months ago

“Happy with the Company, recommended 👌”

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Posted 3 months ago

“Omg I ordered velvet orange sofas and they are better than i expected. All fine with delivery I asked for a certain date n it was no trouble”

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Posted 3 months ago

“Resolved my query promptly!!”

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Posted 3 months ago

Furniture 123 is rated 4.5 based on 5,917 reviews