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Furniture 123 Reviews

4.5 Rating 5,808 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,808 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 8th May 2024

Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

Furniture 123 5 star review on 24th February 2023

527

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got item part damage got part refund”

Posted 9 months ago

“Customer service team first class.”

Posted 9 months ago

“Great choice of furniture with good value prices. Ordering was very easy with great communication regarding the status of order. Delivery was very speedy with a brilliant courier. Over all excellent experience and will use in the future.”

Posted 9 months ago

“Loved the bed, good quality, delivered on time.”

Posted 9 months ago

“Faulty sofa replaced very quickly, happy lady!”

Posted 9 months ago

“Excellent service.”

Posted 9 months ago

“Naveed was great and very helpful. 1 item was not delivered but they sorted promptly with no problem. 1 item had to be returned as the size was wrong but again picked up promptly and refund given quickly. Would recommend.”

Posted 9 months ago

“Customer service was excellent. I ordered a water feature that was not as described. A collection was made very quickly and the full cost refunded”

Posted 10 months ago

“Nothing wrong with the delivery, but we had to refuse it, because we thought it was fully assembled, but it was self assembly and impossible for my husband and I to assemble it.”

Posted 10 months ago

“Ordered a sideboard, great value, easy to put together, clear instructions, looks more expensive than it was. Very pleased & would order again”

Posted 10 months ago

“Ordered a daybed which is well made, solid and comfortable, the storage space of the drawers is not a lot but still useful. Took me quite long to build it but very happy with the result”

Posted 10 months ago

“All furniture as described. Delivery quick and efficient. Had one problem but solved immediately by the company. Great customer service too”

Posted 10 months ago

“Lovely bed. Dispatched very quickly. Had it within 2 days of ordering.”

Posted 11 months ago

“Ordered 3 bar stools – there was a 6 week waiting time. I received a call from Furniture 123 to ask if i still wanted to go ahead with the order given the wait time (which i did). And received several emails in that period of time keeping me up to date. The bar stools arrive slightly earlier than planned. Superb quality and my experience in this instance was great – very happy”

Furniture 123 5 star review on 12th June 2023

Posted 11 months ago

“Bought a lovely piece of furniture, black oak sideboard, from furniture123, unfortunately two drawers did not close flush. Furniture123 arranged for immediate collection and sent a replacement within a week, no quibbles! Call handlers we’re efficient and friendly, delivery men the same. Second delivery drivers noted my concern about previous drawers and helped me unload, stand the item and took packaging! Couldn’t have been more helpful. I would recommend and would use again.”

Posted 11 months ago

“Everything was quick and went smoothly very happy”

Posted 11 months ago

“Good quality.”

Posted 11 months ago

“The furniture came within a couple of days of ordering it. It was very well packaged and we are very pleased with the quality.”

Posted 11 months ago

“Good phone and delivery service”

Posted 11 months ago

“Ordered my sons cot bed and within 4 days it was delivered. Very simple to build & wood was very solid. Recommend”

Posted 1 year ago

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Furniture 123 is rated 4.5 based on 5,808 reviews