Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,940 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg I ordered velvet orange sofas and they are better than i expected. All fine with delivery I asked for a certain date n it was no trouble”

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Posted 6 months ago

“Resolved my query promptly!!”

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Posted 6 months ago

“Furniture123 are absolutely amazing. Nothing is too much trouble for their staff/team members , Customer service is first class and their products are exactly as described . I purchased the Payton 4 & 2 seater sofas , I am now saving to get the lovechild and matching pouffe, this company is very highly recommended A*****”

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Posted 6 months ago

“My snuggle chair was delivered on time and the delivery guys were helpful and waited whilst I unpacked it and checked the item was correct. The chair is wonderful, lovely colour and looks great in my lounge as extra seating.”

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Posted 7 months ago

“Very nice fire and fireplace,,very well packaged good service all round”

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Posted 7 months ago

“Perfect product once again”

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Posted 7 months ago

“Amazing service and quick delivery. Product was as described.”

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Posted 7 months ago

“Matched my navy wardrobes and packed really well, no marks or scratches. It took a bit of time to assemble but that’s why the price is so reasonable. Better quality than Sharps!!!”

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Posted 7 months ago

“I am so happy with this beautiful high quality Lexi high gloss chest of drawers from furniture 123 and delivery and customer support were excellent. I bought a separate mirror and added to it and it looks beautiful. I will definitely buy from them again and the price is great too !”

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Posted 7 months ago

“Nice chest of drawers - expensive delivery but nice courier. Excellent customer service especially as had a bit of an issue re a scratch but quick to resolve. Overall very happy !!”

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Posted 7 months ago

“I ordered 3 pieces of furniture, and one of them had a slight fault. Furniture 123 were easy to contact, and dealt with the issue quickly and effectively. Great customer service”

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Posted 7 months ago

“I read the reviews before buying and am so pleased I did because I love love love my new drinks cabinet. It’s a statement piece in my living room. Looks the business! Thank you”

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Posted 7 months ago

“I am very happy with the delivery service , as my package was bought up by 2 very efficient and friendly young men.”

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Posted 7 months ago

“the delivery was spot on and hauled up a few stairs with a cheery manner. the product has made me happy so I am very satisfied with F123. thank you.”

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Posted 8 months ago

“Bought a console table for my daughter for Christmas. Arrived quickly and well packed. Looks lovely. There was a very slight crack in the wood which does not detract from the overall look and did not require a return but the company dealt with this quickly and to my satisfaction.”

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Posted 8 months ago

“Sadly the fire I had delivered had a fault, I requested a return . With no argument I was sent a QR return free post. And received a full refund 3 working days later.”

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Posted 8 months ago

“Table as described. Arrived very early on specified day of delivery. Can recommend this company.”

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Posted 8 months ago

“Lovely footstool, great service.”

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Posted 8 months ago

“Excellent Service.”

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Posted 9 months ago

“Easy collection”

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Posted 9 months ago

Furniture 123 is rated 4.5 based on 5,940 reviews