Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,909 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery , and easy to build. There was a small scuff on the front panel ,but was already built before I noticed it”

Helpful Report

Posted 5 months ago

“Easy to order , speedy delivery, good quality”

Helpful Report

Posted 5 months ago

“The delivery person was very polite and helpful”

Helpful Report

Posted 5 months ago

“Excellent service from ordering online to delivery. I would definitely order again from this company.”

Helpful Report

Posted 6 months ago

“nice products and quick delivery”

Helpful Report

Posted 6 months ago

“Exceptional service, delivery was super fast and item quality was excellent. Highly recommend this online shop.”

Helpful Report

Posted 6 months ago

“Looking very fabulous and modern. A unique peice of console table that fits perfectly in my home.”

Helpful Report

Posted 6 months ago

“lovely suite, fast and professional service”

Helpful Report

Posted 7 months ago

“Amazing service, I will be shopping again with you in the future xx”

Helpful Report

Posted 7 months ago

“Perfect furniture match with our existing bedroom furniture. People solved problems when had to return damaged in transit package. Polite staff willing to sort speedily. Very good service & would use again.”

Helpful Report

Posted 7 months ago

“Great service from ordering to receiving goods even when the goods arrived damaged the customer service was excellent as they sent a replacement which I received without any problems and I am happy with the quality of the product and the customer service.”

Helpful Report

Posted 7 months ago

“Excellent purchase and super fast delivery! Chairs are perfect and all in great condition.”

Helpful Report

Posted 7 months ago

“Very happy with the service especially the delivery guys. They were lovely!”

Helpful Report

Posted 8 months ago

“absolutely first class thank you”

Helpful Report

Posted 8 months ago

“Chests of drawers delivered on time. Very pleased with them now my husband has got round to assembling them!”

Helpful Report

Posted 8 months ago

“So helpful”

Helpful Report

Posted 8 months ago

“Good quality … very pleased”

Helpful Report

Posted 9 months ago

“Great service from start to finish”

Helpful Report

Posted 9 months ago

“I bought a sofa a couple months ago from Furniture123 and unfortunately it turned out to be faulty. I contacted customer services and they were absolutely amazing. Special shout out to Solihah Treasure who is a star. She arranged for a free pick up of the faulty sofa, AND a replacement sofa (I picked a different one) for the next working day. Cannot thank her enough!”

Helpful Report

Posted 9 months ago

“Great communication. Delivered exactly as planned. Text with time of delivery. Fire looks great.”

Furniture 123 5 star review on 28th July 2024

Helpful Report

Posted 9 months ago

Furniture 123 is rated 4.5 based on 5,909 reviews