Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,956 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered at 8pm and arrived the next day at 1pm. Oak Stools are of beautiful quality, really sturdy too. I wouldn’t hesitate to recommend!”

Helpful Report

Posted 6 months ago

“Dressing table was exactly as pictured. Lots of pieces but went together very precisely. Instructions were easy to follow. Very happy”

Helpful Report

Posted 6 months ago

“All very easy. Lovely customer service when I had to check payment issue due to my bank. Great looking office chair. Delivered on requested date. Easy to put together.”

Helpful Report

Posted 7 months ago

“Excellent desk chair, great service.”

Helpful Report

Posted 7 months ago

“Very good value for the money and great customer service”

Helpful Report

Posted 7 months ago

“Excellent service, had issue with missing part of Furniture - this was resolved immediately and new order despatched within the day. Great customer service”

Helpful Report

Posted 7 months ago

“Sent for a fabric sample for an ottoman on the Sunday to match a bed I had .I received it on the Wednesday ordered the ottoman on Thursday and received it Friday morning . Excellent customer service and the ottoman is fabulous. I’m a hard person to please but service was outstanding in this instance”

Helpful Report

Posted 7 months ago

“Delivery was on time and the bed I bought is absolutely stunning! I had an issue with one of the pieces being broken on delivery and customer service were on the ball and they sent a new piece within a week of receiving the bed. All very quick and excellent customer service.”

Helpful Report

Posted 7 months ago

“Amazing customer service! The top surface of our coffee table was damaged, they sent another one for free and super fast! The quality is good!”

Helpful Report

Posted 7 months ago

“Fabulous sofa. Such great service”

Helpful Report

Posted 8 months ago

“I returned a item, customer service was brilliant, refunded straight away ,would shop again thanks”

Helpful Report

Posted 8 months ago

“Whitewashed oak wide chest of drawers Lovely piece of furniture..looks good in my bedroom…excellent price..have seen similar at twice the price”

Helpful Report

Posted 8 months ago

“I bought a chair & footstool, arrived quickly and just as described. Self assembled within 30 mins, and I am now sitting in comfort typing this. Thankyou furniture123 :)”

Helpful Report

Posted 8 months ago

“Happy with the Company, recommended 👌”

Helpful Report

Posted 8 months ago

“Omg I ordered velvet orange sofas and they are better than i expected. All fine with delivery I asked for a certain date n it was no trouble”

Helpful Report

Posted 8 months ago

“Resolved my query promptly!!”

Helpful Report

Posted 8 months ago

“Furniture123 are absolutely amazing. Nothing is too much trouble for their staff/team members , Customer service is first class and their products are exactly as described . I purchased the Payton 4 & 2 seater sofas , I am now saving to get the lovechild and matching pouffe, this company is very highly recommended A*****”

Helpful Report

Posted 9 months ago

“My snuggle chair was delivered on time and the delivery guys were helpful and waited whilst I unpacked it and checked the item was correct. The chair is wonderful, lovely colour and looks great in my lounge as extra seating.”

Helpful Report

Posted 9 months ago

“Very nice fire and fireplace,,very well packaged good service all round”

Helpful Report

Posted 9 months ago

“Perfect product once again”

Helpful Report

Posted 9 months ago

Furniture 123 is rated 4.5 based on 5,956 reviews