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Furniture 123 Reviews

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,802 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

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Furniture 123 5 star review on 6th February 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery,kept up to date.love the garden furniture good quality .didn't take long to put together..would benefit from adjustable feet and softer cushions,but all.in all very happy”

Posted 4 weeks ago

“We like the bed with the trundle underneath, that's why we ordered it. When we assembled it, where the the screws were there wasn't any white plastic covers which were needed to cover the visibility of the screw heads, this going forward you need to supply so the furniture looks complete, and a good finish.”

Posted 4 weeks ago

“I have asked for some money that i paid to be refunded due to the product and first I was refused. As I paid via paypall and with their interference I got what I asked for.I wish my request was accepted at the first place without paypall involment but end the end I was very happy. Thank you”

Posted 1 month ago

“Gail harris, was very helpful when I phoned you I'm still waiting for my love chair I have the stool to match I'm hoping it will be delivered this week.”

Posted 2 months ago

“Very quick response to faulty goods , sent a replacement straight away . Rang on the Saturday & received replacement on the weds . All ok .”

Posted 5 months ago

“I am happily the product but I am not happy with DPF it took them to deliver 4 days, they did not deliver first or second day as they promised, I was lucky 3rd time. I should get my delivery money back.”

Posted 7 months ago

“Easy to track everything on time ,can't comment on the furniture yet as not put it together yet ,but can say all the components were in box .”

Posted 8 months ago

“Bought white bedside cabinet . Grade A1 which was absolutely fine. Delivered on requested day by friendly staff. Self assembly was only ok. Disappointed had to pay delivery charge as returning customer. Website easy to use.”

Posted 8 months ago

“Nice product but sadly had to return it due to the color difference between the photo and real life. I appreciated the speed resolution to my case”

Posted 8 months ago

“Excellent service. From start to finish, ordering was easy and quick delivery with up to date information, well informed. Product 3 seater sofa , very good 👍..would recommend this company”

Posted 10 months ago

“I’m delighted with the tv unit … it’s beautiful! Very well made, looks really good quality and just what I was hoping for. However, delivery guys won’t open the packaging (and goodness there is a lot but I know that’s good as so well protected for delivery). So can’t be checked before they leave and such a heavy item to remove. I had to get someone to help me and still struggled! Would have been so nice if they had taken it out and taken the packing with them. Had a tv delivered shortly afterwards by another company and they took all their packaging away and even offered to put the feet on the Furniture 123 unit for me. Now that’s what I call service! So hence only 4 stars for Furniture 123.”

Posted 10 months ago

“It’s good value for the money but give yourself 3or4. Hours to put together when it’s up It’s worth it👍👍”

Posted 10 months ago

“Delivery and pre delivery excellent . Too marks all round . Item said ‘ some assembly required ‘ this was a bit of an under statement and challenge ! But once built …. excellent !”

Posted 11 months ago

“The delivery driver was on time and carried the flat pack bed to the correct room but only because I told him to and not because he asked me. He also said he'd been trying to call me. But he only called me once and left me a voicemail to tell me how far away he was.”

Posted 1 year ago

“Lovely Otterton and quite easy to assemble. Delivery men were lovely, very friendly and polite.”

Posted 1 year ago

“Bed is great, looking expensive for the money. Instructions could contain bigger pictures so all the parts are easy to recognise”

Posted 1 year ago

“I am very happy with the footstool, it's exactly how I hoped it would be - very comfortable and looks great however it arrived with one of the plastic feet broken in transit. I was immediately offered an exchange and the staff were very apologetic and helpful. I decided to keep the item anyway as I had disposed of the packaging and I could mend the stool myself so I was offered a discount voucher on a future purchase or a money back voucher. I wouldnt hesitate to order again from F123, customer service went above and beyond to sort out my problem.”

Posted 1 year ago

“Good service generally although there was one radiator cover missing and when I rang your customer service said they had all been sent together when in fact after us further investigations the item was out of stock. We would have appreciated being told that. We got it eventually”

Posted 1 year ago

“Good price, excellent service and practical design”

Posted 1 year ago

“Great product and delivery. However I would have liked to have known that the fire surround was in kit form and thus needed to be built.”

Posted 1 year ago

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Furniture 123 is rated 4.5 based on 5,802 reviews