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Furniture 123 Reviews

4.5 Rating 5,809 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,809 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 8th May 2024

Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

Furniture 123 5 star review on 24th February 2023

527

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Service quick delivery lovely Item Thankyou”

Posted 3 years ago

“Very good service and after care”

Posted 3 years ago

“This product was well above my expectations most pleased.”

Posted 3 years ago

“Quality A1”

Posted 3 years ago

“Fantastic bed! Ordered online on New Years Eve and it arrived 4 days later. Such a quick turn around and great delivery too. I’ve got friends who ordered from Dreams 3 months ago and their bed still hasn’t arrived so they were shocked to hear I managed to get one in 4 days! Love the bed, it’s a beautiful light grey - was abit tricky and time consuming to put together but looks fab. Would’ve scored it 5/5 but the instructions weren’t very clear in places and one of the screws was labelled J but in the instructions was K so caused some Unnecessary confusion. Love the bed though and fast turn around so would definitely recommend!!”

Posted 3 years ago

“Good value for money and prompt delivery. Easy to contact ans communicated well. Can't comment on the durability as I've only had the sofa a few days.”

Posted 3 years ago

“Fast delivery and items exactly as shown on website. Lovely looking bed and great value.”

Posted 3 years ago

“This sofa is gorgeous. I ordered it on the Tuesday and it was here by the Saturday which is super impressive, especially during the current climate. The fabric is really soft and unlike some of the other reviews I think it really is comfortable. The price was also really good. The only negative, which is why I didn't give it 5 stars was how difficult it was to get the legs in.....we tried an electric drill and even that didnt work and they were also damaged slightly (but no one will see it) It took us all day to screw them in so be prepared to have sore hands! We haven't quite finished our room yet but you get the idea from the picture. Overall I really love it and cant wait to get the room finished.”

Furniture 123 4 star review on 7th January 2021

Posted 3 years ago

“Very happy with the wardrobe, it did take two people a fair amount of time to put together however it’s very sturdy, delivery excellent”

Posted 3 years ago

“The product quality and price are both excellent. Delivery was a bit hit and miss: the first date I was told, the order didn't turn up. I contacted customer services and received a quick response with an apology and a new date, a few days later. Fair enough, I thought, it was just after Christmas. But then it didn't turn up on that date either. So I got in touch again, and was responded to quickly with another new date, and this time it did turn up. This was still only a week after I ordered it, so although not great to be given three different dates, it still arrived pretty quickly!”

Posted 3 years ago

“Good item for the price. Great delivery time. Only problem was some screws missing. Just purchased some from local hardware store.ga”

Posted 3 years ago

“Great service from Furniture 123, after a hiccup on the delivery date due to Christmas shutdown period which the customer service team were very helpful. My order of a table and chairs, the table and chairs quality is very good and looks fantastic well worth the money.”

Posted 3 years ago

“I had been searching for bed for months. Very pleased with my decision with this beautiful, elegant king size bed with the price. extra storage underneath is amazing. Quick, friendly delivery. Agreed with some other review, instructions can be about better to shorter the essembly time but it's one off.”

Posted 3 years ago

“Excellent service, super fast delivery, simple enough instructions, looks good, and is definitely sturdy. It only misses out on 5 stars because there are two chips in the paintwork - though, give it a week and I'm sure there will be many more once my son has had a good climb all over it! We built it over a couple of days, the desk, drawers and shelves each come in their own boxes, with their own sets of instructions and their own bags of nails, screws etc, so it was easy to break the task up. I would highly recommend this product. Our little boy loves it!”

Posted 3 years ago

“Really impressed with the delivery and the price, everything was clear and easy to build”

Posted 3 years ago

“Arrived very quickly, great price and it is easy to assembled within a few hours, looks solid and the mattress are extremely comfortable, my son is very happy It would be great if the slats wouldn’t have to be screw down. But overall delivery was very quick and bed is great.”

Posted 3 years ago

“Good table, just as advertised, only small problem is one of the screws did not fit but overall very happy with the product. Delivery was spot on, driver actually rang half an hour before to let us know.”

Posted 3 years ago

“Arrived quickly and as per the email from the courier. The bed is sturdy and of good quality, the ottoman mechanism is easy to operate. Our only reason for not giving 5 stars is that it took 4 hours to assemble as there were so many tiny bits but I guess that's why the price was so competitive.”

Posted 3 years ago

“Item was good quality, however it arrived with some incorrect parts. Rang customer service up and the correct parts arrived the following day.”

Posted 3 years ago

“Quality chairs for a good price! Only issue was that they delivered a day earlier than we asked for so it was lucky we were in!”

Posted 3 years ago

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Furniture 123 is rated 4.5 based on 5,809 reviews