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Furniture 123 Reviews

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,802 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

Furniture 123 5 star review on 24th February 2023

Furniture 123 5 star review on 6th February 2023

526

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STILL WAITING ON MY DELIVERY.”

Posted 5 months ago

“Quality of product and price was good, however delivery service was poor, delayed twice and then just turned up unexpectedly”

Posted 7 months ago

“When I opened the delivery it was damaged I tried to contact them there was no contact details so I now have a damaged goods”

Furniture 123 3 star review on 4th December 2022

Furniture 123 3 star review on 4th December 2022

Posted 1 year ago

“Good company fast delivery but whatever you do dont call them. Charged £17 for a 25min call where most of that time was spent on hold to a customer service representative who had no idea what they were doing.”

Posted 1 year ago

“unit is very nice, easy to assemble, good looking piece of furniture.I would have given five stars however as I paid for next day delivery upon ordering (Wednesday) and it didn't arrive till Saturday, not really good enough.”

Posted 2 years ago

“Good quality table and easy to build. The colour isn’t the same as the picture said it’s walnut but it’s more mahogany wood with a slight orange tone which I don’t really like. But very quick delivery paid for next day and was there by 12 noon the next day.”

Furniture 123 3 star review on 13th March 2022

Posted 2 years ago

“Item was exactly what was wanted and had accurate description and good value. Shame completely let down by delivery information by F123. Took time off work to stay at home to receive order as per delivery info on track and trace but no show. Tried calling delivery company as instructed on the track and trace and wrong number on website as it went to F123 customer services. Once given correct number ABC del said they never were delivering on stated day but on another one. Del company was helpful.”

Posted 2 years ago

“Beautiful tv unit ,looks stunning .delivery and packaging great BUT a few scratches on one of the doors and wood devision part badly marked which I have coloured in with wood pen to hide ,as I said really well packaged so couldn’t see until all wrapping taken off also. Might of been us but found it very uneasy to order 😬”

Posted 2 years ago

“Small dropleaf table,came with a few issues,which I reported back to 123 furniture,response £10 voucher, cash off would have been better.not really thrilled.”

Posted 2 years ago

“Good points - two out of three items of furniture were delivered on time. One I was given no delivery information at all for to get a call from the driver saying he was leaving it on the street outside my house. Unimpressed by that”

Posted 2 years ago

“The furniture was of a good standard. The damaged package I received damaged the wood and fixtures and fitting were missing. You were quick to respond so that I thank you. Unfortunately I wouldn’t order again as I would worry on the incident recurring.”

Posted 3 years ago

“I’m extremely happy about the returning my items. Excellent service.”

Posted 3 years ago

“Item arrived a day before expected and was really well packaged up. The item itself wasn't expensive and so I didn't expect it to be too good, however, it is of adequate quality. The only reason for marking down to a 3 is that the colour is not as expected and so it doesn't entirely go with our colour scheme in the room where it is. I would suggest a closer look at the colour descriptions and photographs on the website. Otherwise, very well pleased with the service and quality.”

Posted 3 years ago

“The wardrobe looks nice but paint work is not a great finish and flimsy draws.”

Posted 3 years ago

“Ordered two chairs that did not arrive as promised. Queried this and Martin cheerfully refunded. Would have preferred to know the wait in the first place but now bought elsewhere and at least he was cheerful!”

Posted 3 years ago

“The finishing on one of the cabinets was not very good but it was for my mother-in-law and she said it will be ok”

Posted 3 years ago

“Quality material, and very stylish. Ridiculously quick delivery which is amazing. Though I'm a little disappointed at the quality of the item itself. After an initial check thinking they seemed fine, but it wasn't until we put the side tables in place we saw the damages. Some of the panels have scratches on the outside and some slight tears on the mdf/coated interior and bowed corners. Now they're up we feel we can't return them. It's disappointing for the price we paid - I would expect no damages for the cost, and not quite happy with paying full price.”

Furniture 123 3 star review on 10th December 2020

Furniture 123 3 star review on 10th December 2020

Furniture 123 3 star review on 10th December 2020

Furniture 123 3 star review on 10th December 2020

Furniture 123 3 star review on 10th December 2020

Posted 3 years ago

“Furniture was good quality but with a poor finish to the gold detailing. This was disappointing. I was offered a small amount of compensation but I’d rather have had a replacement.”

Posted 3 years ago

“The service and delivery were very good. The sofa itself looks beautiful and looks exactly the same as online. I'm disappointed with the quality however. That said, and given the price of similar sofas elsewhere, I decided to keep it.”

Posted 3 years ago

“Great product. Good price. Poor customer services. Ordered 6 chairs and paid for named day delivery. Received 3 separate deliveries on 3 different days. Had to practically beg for the delivery charge to be refunded. Very pleased with the chairs though.”

Posted 3 years ago

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Furniture 123 is rated 4.5 based on 5,802 reviews