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Furniture 123 Reviews

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,802 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

Furniture 123 5 star review on 24th February 2023

Furniture 123 5 star review on 6th February 2023

526

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns policy is a discrase just been on phone for 30 mins the transfered to wrong department all i wanted to to was have my collection confirmed, it hadnt even been raised, which i done on my account online 30 mins x 1.50 a minuite went to call back average wait time17 mins please listen back to the recordering from todays conversation and raise a return order no 11361248, you might want to employ people who listen and sort he issue”

Posted 4 months ago

“If I could leave a worse review than 1 star, I would! The quality isn't great at all, the cushioning is dreadful, I paid over £700 for a dining table ordered on 2nd November only for it to get canceled 14 days later And had to re order again which was £20 more expensive and they refunded me £20 less so im out of pocket £40 stay away!!! Awful service and very poor communication. Dreadful from start to finish!!!”

Posted 5 months ago

“Thieves , stole £170 of my money no refund we didn’t open the parcel in there 7 days policy as my husband passed away it was the 8 th day we opened it , ti find it broken despite sending a death certificate and death notice they refused to refund us , the stress and upset this caused me on top of losing my husband was the worst time of my life , reported to trading standards I urge anyone DO NOT order from this company”

Posted 7 months ago

“I purchased this bed because of its reviews but once I opened the package their was lots of marks ,scratches and damage in the bed ,the quality is so cheep and the wooden bars where we place the mattress has no wholes i have to do it by myself and it was so hard for me to make the wholes for screws and put the wooden bars, I don't recommend it at all since with this price I can get better quality with no marks and scratches, I'm super upset and not satisfied at all, ps I never post any review at all but this one annoys me alot especially the wholes I have to do it since it took me more then 6 hrs to build the bed .don't use them and don't buy from them anymore 😡😡”

Posted 8 months ago

“I still haven't received my chair. It was supposed to be delivered 2 days ago, then yesterday, and finally, today. Each time the carrier, DPD, has gone to the wrong address, then claimed I wasn't in for the delivery! The 1st attempt was 12 miles away, yesterday was 6 miles away! Today, despite having an email last night that my delivery had been 'upgraded' and 'expedited' and would be here between 8am and 12. it has not arrived. I've called them and been told that my chair has been returned to Furniture 123!!?? I have twice messaged Furniture 123 to ask help, begging them to call me, find out what is going on etc? Apart from one message of apology, they've been glaringly silent on the matter - and have NOT called me, at all. I am down over £200, I have NO chair, no idea what is happening as no one is calling me back, and have lost 3 days of my life waiting in for a delivery that I'll never get back!! Brilliant service on behalf of the very silent Furniture 123!!!”

Posted 8 months ago

“I have bought 4 chairs that were supposed to be identical but they have different shades and it's very noticeable. Not happy with the quality of the items. Furthermore I have purchased a dining table that the mounting system for the legs made the wood crack around the supporting screws. Poor quality and also the top of the dinning table bends when trying to lift the table: the table is extremely heavy and the expandable design of the table top is just so poor.”

Posted 10 months ago

“On purchasing The Aspen reclining garden lounger set with table and footstools it states that the furniture is waterproof and uv resistant to withstand heavy weather conditions-perfect for leaving outside during the spring and summer months. after purchasing weather resistant covers for the cushions these were stored for the winter. We have noticed on the back cushions were the studs are located each stud is rusty and all the fabric around the stud is rusty, which is now an eyesore.”

Posted 10 months ago

“Impossible to give zero stars unfortunately. All goes well with this company as long as you do not have any missing parts. I ordered a bed for delivery on weds 24th May. Thursday 25th May I noted a missing important part. Sent countless emails, phone calls, WhatsApp messages, and was told that delivery of the spare part would not be until Tuesday 30.5.23. I had countless notifications that this would be the case, rang BEFORE leaving work specifying I was leaving work to receive the delivery and asked that it be confirmed that it would definitely be arriving. Was told it would. Guess what?! No delivery. I eventually got hold of some tracking details that was sent upon request, and could See that they had only just sent it out to the courier company on the afternoon of Tuesday! So totally inexcusable.. Was told to expect it weds 31st… again, no delivery. No compensation, still sleeping on the floor as I dismantled my old bed. No end in site, cannot commit to a delivery of this part. I have suggested they send out another part on a rapid delivery system, but of course they are refusing as they do not want to pay for this. I will keep updating until this shambles is resolved. UPDATE 02/06 - case manager left a voicemail ,trying to inform me that the latest tracking states that the item is with the hub on 30.5.23, where as I can see that this is not the case, day after day, it is scanned in at the delivery hub, perhaps twice daily without movement. I have again suggested a rapid delivery of an alternative part as this one is clearly lost in the system, or for the team to remove their bed. Still no response. I have asked for a call back within an hour. meanwhile, no apologies from these con artists. just wasting weeks of my life going nowhere with them, they are honestly appalling and have no ability to resolve this shambles. AVOID!!!!!02-06 11:45 AM - as you can see from the reply, they still cannot resolve the issue either A) send out a replacement part via rapid delivery as the current is clearly missing B) arrange for collection of the half bed so that I can organise for a placement with a different company, as I have been asking for the last 9 days!!! update 12:30 I have done what you have failed to do. Let me explain. Essentially, I have done your job. I have contacted DX after waiting on their line for 30 minutes. The explained that you booked this delivery for Weds, but as you failed to get it to them at a reasonable time on Tues 30.5.23 you missed that delivery slot, and you failed to book a redelivery As such, it keeps just retracking at the delivery depot, daily, as I have explained a thousand times. They have booked a delivery slot with me for Tuesday. A more rapid service could be arranged, but YOU as the customer need to book this in, on my behalf - I strongly recommend you do this EDIT 13:30 Verma from customer services requotes a tracking number with no follow up and ignores my request for her to contact DX. Also misquotes my telephone number for 4th time, I have send it in big font, telephone, online..... I continue to tell them that I am pregnant, sleeping on the floor, crying down the phone, they still are not willing to do anything, just requoting tracking. USELESS - will update further when they work out what my telephone number is after ringing to quote it twice, and mentioning it 4 times on emails”

Posted 10 months ago

“I had a very disappointing experience with this seller. Bought a wardrobe that fell apart. The company said that it is my own fault because I must have assembled it wrong. Refused to refund or replace. Will never buy from them again”

Posted 11 months ago

“An order for a bed on the 2nd March has still not arrived Every week chasing up is met with next week it will be delivered! Still no bed ! This had to be the worst experience Promises never fulfilled Still I’m bedless”

Posted 11 months ago

“awful service and products- avoid”

Posted 1 year ago

“Very smooth order process - purchased £2000 worth of furniture for apartment. On day of delivery, driver got frustrated with the complexity of the new development it was coming to. Swore at me, telling me he was p****d off for the confusion and wasn't f******g empty the van, I'd have to f****g do it myself. Then told me the walk to service elevator was too long, and drove off. Customer service was trying to deal with my order and complaint. They told me it should have been put under special delivery request as was large order and then soonest they could redeliver is 5 days (dont know why it wasnt done at the beginning). Only compensation offered is the £39.95 delivery refund. Really poor on their part. Since called up again to request that the same delivery man does not return on my new date - they "cannot guarantee this". They also said although confirmation email came through with new date, that this is also not "guaranteed". Customer service at its finest.”

Posted 1 year ago

“We bought a 3 seater sofa from furniture123 in November 3021. Within a couple of weeks the front legs began to come away. Rather than start a complaint procedure I sorted it myself. Now after another few months we noticed that the back leg is flopping about and giving no support so the sofa is effectively useless. I contacted furniture123 and was told that ad we were one month out of warranty that they wouldn’t do anything. The sofa was in my daughters room - not a public room - and got very little wear. Still it looks like the bottom supporting frame has given way - see video attached. I can only imagine that the sofa would be firewood by now if it had been in a living room! For a company to wash their hands of such a shoddy piece of workmanship after 13 months is an absolute disgrace in my book. I would advise against buying anything from them given my experience of their non-existent customer service ethos and the the abysmal quality of their merchandise.”

Posted 1 year ago

“I’m left without any seating in my living room over Christmas!! I was so disappointed I cried . Just got a text today saying it’ll not be delivered for Christmas …… what a let down and that’s after already changing the delivery date!! I’m absolutely devastated for my guests and embarrassed. Customer service just said there’s no stock until the 27th Dec but I can’t understand why that is the case as I paid in full and delivery cost in October!!! What a time to be let down and will be a negative advertisement for the company. I’ve got my fingers crossed I’ll not be let down again.”

Posted 1 year ago

“All round terrible”

Posted 1 year ago

“My bedframe has not arrived, it was due yesterday. I had a message from Arrow XL to advise it had been delivered to the wrong depot so currently I have no idea when it will be delivered. I am far from happy and would appreciate a call from your company tomorrow.”

Posted 1 year ago

“Robbers never gave us our refund heartless read the complaints page , had a death in family we were distraught opening a package last thing on our minds , we eventually opened it around 8 days later to find the mirror part of shoe store smashed despite me sending a death certificate because we hadn’t reported it in there 7 day policy they kept our money I reported them to trading standards I will never give up giving bad reports on this company even they stole £170 of my money at the most awful time of my life”

Posted 1 year ago

“I am still awaiting for my parcel to he delivered as it is sitting at the deport for past 3 days and no attempts of delivery has been made!!! APC is absolutely useless and the company they use for local delivery is awful. Why did I spend so much money on product I don't even have??????? I have contacted them so many times iv lost count.”

Posted 1 year ago

“Ordered table and chairs middle part of the table scratched so they sent a replacement which was so badly packed the edge was mutilated . Still waiting for another replacement . Woman on phone told me they hadn't any more could I get one from somewhere else WHAT!!!!! Chairs so uncomfortable had to buy 4 replacements . So would I buy from this company again definately not.”

Posted 1 year ago

“I wish i had never heard of you. Paid to choose my delivery slot. Items decided to arrive day before when they could not be left and were taken away. Was promised they would be resent. Only one of five items have arrived now and am still waiting on the rest. What a cowboy outfit”

Posted 1 year ago

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Furniture 123 is rated 4.5 based on 5,802 reviews