Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All round terrible”

Helpful Report

Posted 2 years ago

“My bedframe has not arrived, it was due yesterday. I had a message from Arrow XL to advise it had been delivered to the wrong depot so currently I have no idea when it will be delivered. I am far from happy and would appreciate a call from your company tomorrow.”

Helpful Report

Posted 2 years ago

“Robbers never gave us our refund heartless read the complaints page , had a death in family we were distraught opening a package last thing on our minds , we eventually opened it around 8 days later to find the mirror part of shoe store smashed despite me sending a death certificate because we hadn’t reported it in there 7 day policy they kept our money I reported them to trading standards I will never give up giving bad reports on this company even they stole £170 of my money at the most awful time of my life”

Helpful Report

Posted 2 years ago

“I am still awaiting for my parcel to he delivered as it is sitting at the deport for past 3 days and no attempts of delivery has been made!!! APC is absolutely useless and the company they use for local delivery is awful. Why did I spend so much money on product I don't even have??????? I have contacted them so many times iv lost count.”

Helpful Report

Posted 2 years ago

“Ordered table and chairs middle part of the table scratched so they sent a replacement which was so badly packed the edge was mutilated . Still waiting for another replacement . Woman on phone told me they hadn't any more could I get one from somewhere else WHAT!!!!! Chairs so uncomfortable had to buy 4 replacements . So would I buy from this company again definately not.”

Helpful Report

Posted 2 years ago

“I wish i had never heard of you. Paid to choose my delivery slot. Items decided to arrive day before when they could not be left and were taken away. Was promised they would be resent. Only one of five items have arrived now and am still waiting on the rest. What a cowboy outfit”

Helpful Report

Posted 2 years ago

“Ordered the Olivia 7 drawer chest of drawers in grey, along with 2 bedside tables. Upon delivery and unpacking, it became apparent that the paint to all three products was severely cracked and the finishing of the wood was rough and poor. I Arranged delivery for them to be returned and 15 days later I still have not heard a thing from Furniture123. Certainly be very cautious when dealing with this company. Would not recommend”

Furniture 123 1 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

“STAY AWAY! Absolute scam. Waited two months for delivery of sofa. Kept getting notice of delivery followed by delay notice up to day of delivery. Customer support have no idea where item is and just say well it left our warehouse. Lets see if I get my money back but doubt it! DO NOT BUY FROM!”

Helpful Report

Posted 2 years ago

“Terrible service. Ordered a bed came with no bolts or screws. Currently 2 weeks of waiting and 2 extra deliveries still haven't got all the parts needed to get my new bed together. Same delivery chest of drawers only received 1 box of 2. Was told no longer stocked so refused to send other box. Waited 2 weeks for it to be delivered after they moved delivery date back to find this out. Totally poor customer service.”

Helpful Report

Posted 2 years ago

“I purchased a pull up bed 2.5 years ago for a rental property that I didn't wish to invest too much in redecorating which broke beyond repair at the weekend when the metal central support snapped completely from the frame. As it's out of warranty they've advised there is no available resolution and I'm unable to leave a review on another well known review site as they require it to be written within a year of purchase. I should have known that even if it costs more in the first instance in the long term it's better to invest in quality furniture that will last.”

Helpful Report

Posted 2 years ago

“Bought a BLACK (emphasis on the word BLACK) Metal gazebo 3m x 3m from Furniture 123 on ebay. The gazebo does not look like the pictures in the listing - except the last one which is a customer photo. That is the only honest picture. If you are happy with a light grey cover on a black frame then buy away. If, like me, you expect a black cover on a black frame as per ALL but one of the pictures, look elsewhere. I contacted the seller to be told ultimately that it says in the description that it has a light grey cover - not so, only the item specifics mention the word "grey" but not specifically the cover. Sadly, 1 star is all I can give as I don't like being misled. Also would have been happier if the customer services had a bit of consistency - 3 messages, 3 different respondents, no closer to a resolution at any stage... real shame as the item itself, except the colour, is actually ok.”

Helpful Report

Posted 2 years ago

“Do not order from this company. I paid for an item and was charged £49 for delivery. Unlike normal online purchasing, you will receive an email saying that your order is ready for dispatch and all you have to do is pick a day for delivery from a website link - the link does not work or does not exist therefore you cannot choose. You will then have contact with customer services who will ignore what problem you are highlighting with the website link and keep sending you the same link. Eventually they will pick your delivery date for you. Then it won’t arrive and you will receive a text telling you that it can’t be located. Trying to gain contact with this company is almost all virtual - I have had no responses and just want a full refund. Think your getting a bargain but actually what you get is a company who over charge for delivery and who cannot communicate with its customers. Do not buy from these cowboys”

Helpful Report

Posted 2 years ago

“Do not buy the bunk beds from here!! Purchased for my 4 year old son and 10 year old. Built exactly as instructions said. 3 weeks later the top bunk collapsed when my 4 year old was climbing up. Luckily my daughter wasn’t underneath!! Heard no response from them from my complaint 3 weeks ago. Waste of money £350.00 but above all bloody dangerous!”

Furniture 123 1 star review on 6th July 2022

Helpful Report

Posted 2 years ago

“Poor customer service. Poor furniture. No pilot holes in the base.”

Furniture 123 1 star review on 4th May 2022

Helpful Report

Posted 3 years ago

“Awful company AVOID at all cost, customer service is full of lies and empty promises. Ordered a cot with next day delivery and only received half of it and kept getting told the spare part will be delivered to me by a date every time I called up on said date they would apologise and say it would take another 2 days and used the same excuse but can quite easily arrange a delivery to pick up the item I have after I requested a refund. I'm not even hopeful I will even get my money back. Wish I read the reviews sooner”

Helpful Report

Posted 3 years ago

“Read the appalling reviews,decided not to place an order for a £900 sofa.. reviews work.”

Helpful Report

Posted 3 years ago

“Absolutely shocking company to deal with. Ordered two beds and mattresses in good faith, only for one bed and 4 mattresses to arrive. After enquiring was advised they didn't have any of the same bed in stock and would we like a refund or to return the items. The items were collected for a full refund, yet 10 days later still waiting for an update and they can't even advise if the items have been returned to the warehouse. On top of that they charge £20 to collect the items, even though it's there fault they sold something they don't have in stock. Several emails later and all you get is generic responses with no help. Absolutely avoid this company, as not only truly unhelpful, but when it's there error they charge you to collect them!!! Am currently looking into management/Director level to escalate further as nothing has been done in 10 days and still hold over £900 of our money.”

Helpful Report

Posted 3 years ago

“So late and then you tried to cancel after I stated that I needed it to match a previous product I had purchased!!!”

Helpful Report

Posted 3 years ago

“8 weeks of delays following ordering. Poor communication all the way through. When finally available, delivery date not suitable and couldn't be changed. Delivery firm left goods in unsecured location in the pouring rain. Goods rain damaged. Terrible service from start to finish.”

Furniture 123 1 star review on 1st March 2022

Helpful Report

Posted 3 years ago

“No word that my item wasn’t in stock. I ordered it pd got delivery date then on delivery day I went into tracking to find out time for delivery only to see. WAITING FOR STOCK This is rubbish had to cancel joiner to fit this”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews