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Furniture 123 Reviews

4.5 Rating 5,809 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,809 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 8th May 2024

Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

Furniture 123 5 star review on 24th February 2023

527

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service prompt with main delivery had a small problem with a couple of items showing damage very quickly replaced haven’t checked them yet but expect them to be ok.”

Posted 1 year ago

“Great customer service from a minor issue resolved very fast, will be buying from these again.”

Posted 1 year ago

“Furniture 123 were very helpful, i did have a problem, but they sorted it out for me! Many thanks.”

Posted 1 year ago

“Ordered 2 bedside tables, so pleased that have since ordered the chest of drawers. Fast delivery, helpful customer service - but as previous reviewer has written - DO NOT CALL THEM! I was charged £7 for 10 minute call. Furniture is good value for money, with holes already drilled in correct place and runners for drawers already fitted.”

Posted 1 year ago

“Delivery great sideboard great only thing self assemble yourself which took a qualified joiner 2 hours , but I loved the outcome”

Posted 1 year ago

“Quality of furniture is good and all parts there. Only downside is smaller than i thought from picture so please ensure you measure”

Posted 1 year ago

“Easy to order. Was kept updated with delivery which was on time. Seems to be all we asked for, well made and sturdy”

Posted 1 year ago

“Love the item however there was row two marks / damage.”

Posted 1 year ago

“The drawer is exactly as pictured, I was worried that the quality wouldn’t be that great and it may look cheap but it’s really nice, heavy, looks expensive and I’m happy with it. Delivery was brilliant as well, it literally came in the next day. I’ve used it as a tv unit so I’m not too fussed about the space in the drawers but if using for something else then you might find the drawers inside are small. Only downsides are how long it took to build, and the drawers slightly stick out more than they should, not hugely noticeable but still a little annoying.”

Furniture 123 4 star review on 13th May 2022

Furniture 123 4 star review on 13th May 2022

Posted 2 years ago

“Looks excellent once built. Had to get some replacement parts but this was dealt with quickly and parts arrived next day. Took a bit of time to assemble and only tackle if your good at building furniture!! Very happy with end product”

Furniture 123 4 star review on 9th February 2022

Furniture 123 4 star review on 9th February 2022

Posted 2 years ago

“A bit disappointed that the furniture was delivered in a box and for me to unpack as a single person was not easy . The colour was not as I expected however it was acceptable . There was a problem when screwing the legs in as one of the threads was faulty . Although The quality of the fabric was excellent . After having a conversation with. A technician we discussed a discount which I accepted . Overall I have given 4 stars based on the quality and service . I would have given 5 had the delivery been better and no fault with the furniture .”

Posted 2 years ago

“Good product & after sales service”

Posted 2 years ago

“Ordered 2 items 4÷2 cabinet 4+3÷2 (latter yet to.be assembled). Slight damage to draw front of the 1st item but compensation was quickly offered. Overall satisfied with the the service as it was the first time I'd used the company Items were due within 8 weeks but were delivered within days.”

Posted 2 years ago

“Easy to order on line delivery was by Amazon which did not go as smoothly unfortunately and one leg was damaged tried to sort it by email but didn't get a reply from the same person so I rang up customer service spoke to a lady call Natalie all sorted in less than 5 minutes (well done her) other than that good quality and price just what I needed”

Posted 2 years ago

“I have purchased items from F123 over the last 3-4 years, I have been happy with almost all of them with the few needing to be returned I have not had any problems doing so, the refund process is usually quick and easy. The customer service team are very, very helpful and always call back or email within the time frame given. The delivery’s are always on time and collections are collected with updates for when they will be arriving, drivers always smiling and chatty as well as polite. I’m actually impressed with the service F123 have provided me.”

Furniture 123 4 star review on 23rd November 2021

Posted 2 years ago

“I had an issue with faulty goods from the supplier which was well resolved by Furniture123. Goods are also great. Beware the cost of calling customer services as 2 calls each around 10 minutes cost me £20 in total, bit of a sting in the tail.”

Posted 2 years ago

“Fairly straightforward experience with this company. We ordered a lovely velvet corner sofa that arrived when it was schedule to. It was well-packaged and easy to construct- my partner just screwed in the legs, which look very sturdy. The delivery men carried it into my house and placed it down gently - they were really very nice.”

Posted 2 years ago

“After weeks of searching online I found my perfect garden modular set. It arrived quickly, was a little challenging to assemble but I managed it on my own, and looks great and is very comfortable. The only negative is that the glass is not fixed on the table so there is the potential for it to slide off and smash. Overall I'm really pleased.”

Posted 2 years ago

“Delivery was delayed for a long period of time, furniture is very good quality, instructions very basic, overall I love my unit looks expensive.”

Furniture 123 4 star review on 2nd August 2021

Posted 2 years ago

“Bought a load of kids furniture from this site including bed, wardrobe, bedside chest etc. and generally happy enough with what we got for the price. Delivered on time with tracking provided so no problems there.”

Posted 2 years ago

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Furniture 123 is rated 4.5 based on 5,809 reviews