Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg I ordered velvet orange sofas and they are better than i expected. All fine with delivery I asked for a certain date n it was no trouble”

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Posted 3 months ago

“Resolved my query promptly!!”

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Posted 3 months ago

“Furniture123 are absolutely amazing. Nothing is too much trouble for their staff/team members , Customer service is first class and their products are exactly as described . I purchased the Payton 4 & 2 seater sofas , I am now saving to get the lovechild and matching pouffe, this company is very highly recommended A*****”

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Posted 3 months ago

“My snuggle chair was delivered on time and the delivery guys were helpful and waited whilst I unpacked it and checked the item was correct. The chair is wonderful, lovely colour and looks great in my lounge as extra seating.”

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Posted 4 months ago

“Very nice fire and fireplace,,very well packaged good service all round”

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Posted 4 months ago

“Perfect product once again”

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Posted 4 months ago

“Amazing service and quick delivery. Product was as described.”

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Posted 4 months ago

“Matched my navy wardrobes and packed really well, no marks or scratches. It took a bit of time to assemble but that’s why the price is so reasonable. Better quality than Sharps!!!”

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Posted 4 months ago

“I am so happy with this beautiful high quality Lexi high gloss chest of drawers from furniture 123 and delivery and customer support were excellent. I bought a separate mirror and added to it and it looks beautiful. I will definitely buy from them again and the price is great too !”

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Posted 4 months ago

“Nice chest of drawers - expensive delivery but nice courier. Excellent customer service especially as had a bit of an issue re a scratch but quick to resolve. Overall very happy !!”

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Posted 4 months ago

“I ordered 3 pieces of furniture, and one of them had a slight fault. Furniture 123 were easy to contact, and dealt with the issue quickly and effectively. Great customer service”

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Posted 4 months ago

“I read the reviews before buying and am so pleased I did because I love love love my new drinks cabinet. It’s a statement piece in my living room. Looks the business! Thank you”

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Posted 4 months ago

“I am very happy with the delivery service , as my package was bought up by 2 very efficient and friendly young men.”

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Posted 5 months ago

“the delivery was spot on and hauled up a few stairs with a cheery manner. the product has made me happy so I am very satisfied with F123. thank you.”

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Posted 5 months ago

“Bought a console table for my daughter for Christmas. Arrived quickly and well packed. Looks lovely. There was a very slight crack in the wood which does not detract from the overall look and did not require a return but the company dealt with this quickly and to my satisfaction.”

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Posted 5 months ago

“Sadly the fire I had delivered had a fault, I requested a return . With no argument I was sent a QR return free post. And received a full refund 3 working days later.”

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Posted 5 months ago

“Table as described. Arrived very early on specified day of delivery. Can recommend this company.”

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Posted 5 months ago

“Lovely footstool, great service.”

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Posted 5 months ago

“Excellent Service.”

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Posted 6 months ago

“Easy collection”

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Posted 6 months ago

Furniture 123 is rated 4.5 based on 5,919 reviews