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Furniture 123 Reviews

4.5 Rating 5,819 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,819 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the safina king size bed in beige. Absolutely love the colour. Looks very elegant and once put together, it's sturdy. The delivery was literally next day. I have to say a big thankyou to the 2 gentlemen who delivered the bed. They very polite and kind enough to take the package upstairs. I haven't had any issues with damaged or missing parts so overall very happy 👍🏼”

Posted 1 year ago

“Beautiful piece of furniture but did not suit my room. Service was very good.”

Posted 1 year ago

“Will definitely return to buy more items from this very professional company. Had a problem with my delivery and was dealt with same day, customer service second to none. Great selection of furniture for your home and decent prices too. I love my mirrored radiator cover and I have had so many compliments about it too.”

Posted 1 year ago

“I ordered a child’s cabin bed which was exactly what I wanted and at a cheaper price than other retailers. Unfortunately had to send straight back due to damage in transit. Everything from then was dealt with very quickly and I received a full refund within 3 days of them receiving item back . The customer service was excellent.. I have no hesitation in recommending this company in fact I will be reordering the same item when back in stock.”

Posted 1 year ago

“Very responsive to enquiry…pleased with table x”

Posted 1 year ago

“Lovely and caring customer service team”

Posted 1 year ago

“Good quality item which unfortunately wasn't quite the right colour for me, when I decided to return the item excellent level of support from customer service with return and refund quickly processed. I would recommend this company.”

Posted 1 year ago

“So pleased with my hall table good quality and good service”

Posted 1 year ago

“Amazing company, went out of their way to solve an issue I had with my order. I will 100% be using this company again! Thank you!”

Posted 1 year ago

“Brilliant service. I’d ordered a fire which on arrival I decided I didn’t want. Return was simple and refund was speedy. Thank you.”

Posted 1 year ago

“1 day delivery, modular sofa so no assembling needed, info updates during each step of the delivery. Sofa arrived with small damage of the leather on not visible side, for discount in 50£ one day after raised it. As per the price and size of the sofa guess it’s one of the best proposals on the market. Looks stylish and expensive”

Posted 1 year ago

“Absolutely stunning 😍 ✨️ bench in green velvet to match my green velvet chairs for my new dining room table. If I had any questions I just messed and I got a reassuring message back.will definitely recommend this company and will be buying from them again....”

Posted 1 year ago

“Very good 👍 we love it”

Posted 1 year ago

“Delivery came on time and the driver was really helpful. Instructions easy to follow and although it seemed a little flimsy once fully constructed it was great. Looks really good and matches well with other furnitue in the room. Very happy.”

Posted 1 year ago

“Whole process incredibly fast and efficient. One chair needed replacing and customer services were wonderful with replacement arriving the following day. Excellent service!”

Posted 1 year ago

“Delivery came on time the delivery driver was very helpful”

Posted 1 year ago

“Customer service is so kind and good abd they reply so fast and they’re helpful. Delivery is so fast and on time and the price is so good as well thank you furniture 123 for such a good company”

Posted 1 year ago

“Absolute amazing customer service! Helped out very promptly when there was an issue with my order. Thank you very much.”

Posted 1 year ago

“Excellent customer Service”

Posted 1 year ago

“Furniture 123 Buy it Direct Ltd & their delivery arm ArrowXL live up to their names. Ordered on Saturday delivered on Monday a quality sofa in excellent condition in a straightforward professional manner, as easy as 123.”

Furniture 123 5 star review on 24th February 2023

Posted 1 year ago

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Furniture 123 is rated 4.5 based on 5,819 reviews