Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,956 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No bother returns policy and helpful staff.”

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Posted 1 year ago

“Any problems are sorted very quickly.”

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Posted 1 year ago

“Ordered on the Saturday and it arrived in the bank holiday Monday !! Couldn’t ask for a more seamless purchase and delivery . Love my new chair only thing would be I would have liked it a little more in length … it’s not a massive seat , but either way I love this loveseat !!! Would fully recommend !!!”

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Posted 1 year ago

“Quick delivery, easy assembly and quality sofa. I’ll recommend to anyone”

Furniture 123 5 star review on 8th May 2024

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Posted 1 year ago

“Bought new teal 2 seater sofa, having already bought orange on last month. Looks really nice together in our new sunroom. Great quality, great value, and super quick delivery. Furniture123 100% recommended.”

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Posted 1 year ago

“I bought a lazy spa was best price I had seen and the the delivery was brilliant next day perfect Thank you”

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Posted 1 year ago

“Really happy with the bunk bed I purchased. It was on sale so got it for a good price with comparison to other websites. Delivered promptly. Was easy enough to assemble at home with two people. The instructions said 1 hour for two people to assemble but unless you’re a tradesman I would say closer to 4- 6 hours. The main thing is my son is very happy with it.”

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Posted 1 year ago

“Brilliant customer support and beautiful products.. I dont know how long lasting they will be but I have so far ordered 2 beds and 1 day bed and they look lovely. Changing mind one day before and alternative was offered. I am please”

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Posted 1 year ago

“I want to say that Furniture 123 are the best they couldn’t fix my broken table it was however replaced thank you for your prompt service excellent customer service”

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Posted 1 year ago

“As always furniture 123 delivered on time ... And the delivery people were polite and efficient. Thanks.”

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Posted 1 year ago

“Apart from small glitch over day of delivery, every thing went well I emailed furniture 123 about my chest of drawers not being delivered on my designated day, and the delivery charge was refunded within two days. I like the way they reply to emails quickly, very reliable company 5 stars from me”

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Posted 1 year ago

“Gorgeous chair, received in record time. Would definitely buy from again.”

Furniture 123 5 star review on 16th April 2024

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Posted 1 year ago

“Two small drawer sides were broken on unpacking the wardrobe. Having got I touch with Furniture123 their response to this issue was ex cellent as was the product. I would certainly recommend this company and its products.”

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Posted 1 year ago

“Great customer service even though I did have some issues with missing item and broke but very quickly resolved. The wardrobes and especially my bed looks great.”

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Posted 1 year ago

“I am over the moon with my new sofa and the tracking system with ARROW XL was next to none.”

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Posted 1 year ago

“excellent communication, prompt delivery and good quality sofa bed, very pleased and would highly recommend”

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Posted 1 year ago

“Top quality furniture, excellent service I’m so happy that service I received from customer service to delivery my goods. Excellent I highly recommend everybody Furniture 123 Excellent, customer service very professionals very helpful”

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Posted 1 year ago

“This is an outstanding company. Top quality stuff and the customer service is outstanding. Everything is done in a timely fashion. If something goes wrong, they turnover time is so quick you don’t even notice. Brave cause they don’t make them like this anymore.”

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Posted 1 year ago

“Am very happy with their service. Thank you.”

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Posted 1 year ago

“Very good service, delivery was quick and efficient. Although the unit I ordered was damaged, this was replaced very quickly and all matters resolved.”

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,956 reviews