Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality furniture at good price's, delivery company (the lady driver) went above and beyond with my order. Would definitely recommend using Furniture 123”

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Posted 1 year ago

“Part on bed broke. Contacted company and a new part was sent out in days. Fast efficient service”

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Posted 1 year ago

“Excellent purchase. Armchair arrived very quickly in excellent condition, well packaged and great communication. Delivery team were helpful and polite also with good communication.”

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Posted 1 year ago

“Excellent customer service and quick response.”

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Posted 1 year ago

“The first one was damaged by delivery service, on contacting the company it was returned and a replacement supplied.”

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Posted 1 year ago

“Helpful staff, reliable service and good prices”

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Posted 1 year ago

“Arrived on time, really pleased with the table great size for a smaller room but will extend when needed .”

Furniture 123 5 star review on 6th August 2023

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Posted 1 year ago

“got item part damage got part refund”

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Posted 1 year ago

“Customer service team first class.”

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Posted 1 year ago

“Great choice of furniture with good value prices. Ordering was very easy with great communication regarding the status of order. Delivery was very speedy with a brilliant courier. Over all excellent experience and will use in the future.”

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Posted 1 year ago

“Loved the bed, good quality, delivered on time.”

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Posted 1 year ago

“Faulty sofa replaced very quickly, happy lady!”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Naveed was great and very helpful. 1 item was not delivered but they sorted promptly with no problem. 1 item had to be returned as the size was wrong but again picked up promptly and refund given quickly. Would recommend.”

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Posted 1 year ago

“Customer service was excellent. I ordered a water feature that was not as described. A collection was made very quickly and the full cost refunded”

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Posted 1 year ago

“Nothing wrong with the delivery, but we had to refuse it, because we thought it was fully assembled, but it was self assembly and impossible for my husband and I to assemble it.”

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Posted 1 year ago

“Ordered a sideboard, great value, easy to put together, clear instructions, looks more expensive than it was. Very pleased & would order again”

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Posted 1 year ago

“Ordered a daybed which is well made, solid and comfortable, the storage space of the drawers is not a lot but still useful. Took me quite long to build it but very happy with the result”

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Posted 1 year ago

“All furniture as described. Delivery quick and efficient. Had one problem but solved immediately by the company. Great customer service too”

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Posted 2 years ago

“Lovely bed. Dispatched very quickly. Had it within 2 days of ordering.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews