Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,909 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely stunning 😍 ✨️ bench in green velvet to match my green velvet chairs for my new dining room table. If I had any questions I just messed and I got a reassuring message back.will definitely recommend this company and will be buying from them again....”

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Posted 2 years ago

“Very good 👍 we love it”

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Posted 2 years ago

“Delivery came on time and the driver was really helpful. Instructions easy to follow and although it seemed a little flimsy once fully constructed it was great. Looks really good and matches well with other furnitue in the room. Very happy.”

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Posted 2 years ago

“Whole process incredibly fast and efficient. One chair needed replacing and customer services were wonderful with replacement arriving the following day. Excellent service!”

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Posted 2 years ago

“Delivery came on time the delivery driver was very helpful”

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Posted 2 years ago

“Customer service is so kind and good abd they reply so fast and they’re helpful. Delivery is so fast and on time and the price is so good as well thank you furniture 123 for such a good company”

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Posted 2 years ago

“Absolute amazing customer service! Helped out very promptly when there was an issue with my order. Thank you very much.”

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Posted 2 years ago

“Excellent customer Service”

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Posted 2 years ago

“Furniture 123 Buy it Direct Ltd & their delivery arm ArrowXL live up to their names. Ordered on Saturday delivered on Monday a quality sofa in excellent condition in a straightforward professional manner, as easy as 123.”

Furniture 123 5 star review on 24th February 2023

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Posted 2 years ago

“Very quick delivery and good quality product, more than happy with my purchase”

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Posted 2 years ago

“Amazing company delivery so quick, exellent quality and price Very recommended”

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Posted 2 years ago

“Beautiful sofa and pouffe delivered with care”

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Posted 2 years ago

“Great service prompt delivery and good product at great prices thank you 😊”

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Posted 2 years ago

“We received our order recently and I couldn't be happier. The whole process was so straight forward from start to finish, and the delivery was just perfect. The Ottoman arrived in record time exactly as they said it would. It was a first class service!!!”

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Posted 2 years ago

“Lovely furniture at a great price. Delivery was no problem, with notice of their arrival. Large heavy item was taken too chosen room .”

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Posted 2 years ago

“Really pleased with the purchase. Great quality.”

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Posted 2 years ago

“Excellent customer service!”

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Posted 2 years ago

“Absolutely love the console table and really good value! It's not easy to find narrow Consoles and this fit the bill perfectly. Seems really sturdy. Really happy with it. Great colour.”

Furniture 123 5 star review on 6th February 2023

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Posted 2 years ago

“I ordered bar stools, delivery was really quick but unfortunately they were too big for my kitchen and I had to return. I contact customer service and they really quick response and arrange to return”

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Posted 2 years ago

“excellent customer service, delivery on time, chest of drawers exceeded expectation in quality for the price.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,909 reviews