Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality furniture at good price's, delivery company (the lady driver) went above and beyond with my order. Would definitely recommend using Furniture 123”

Helpful Report

Posted 2 years ago

“Part on bed broke. Contacted company and a new part was sent out in days. Fast efficient service”

Helpful Report

Posted 2 years ago

“Excellent purchase. Armchair arrived very quickly in excellent condition, well packaged and great communication. Delivery team were helpful and polite also with good communication.”

Helpful Report

Posted 2 years ago

“Excellent customer service and quick response.”

Helpful Report

Posted 2 years ago

“The first one was damaged by delivery service, on contacting the company it was returned and a replacement supplied.”

Helpful Report

Posted 2 years ago

“Helpful staff, reliable service and good prices”

Helpful Report

Posted 2 years ago

“Arrived on time, really pleased with the table great size for a smaller room but will extend when needed .”

Furniture 123 5 star review on 6th August 2023

Helpful Report

Posted 2 years ago

“got item part damage got part refund”

Helpful Report

Posted 2 years ago

“Customer service team first class.”

Helpful Report

Posted 2 years ago

“Great choice of furniture with good value prices. Ordering was very easy with great communication regarding the status of order. Delivery was very speedy with a brilliant courier. Over all excellent experience and will use in the future.”

Helpful Report

Posted 2 years ago

“Loved the bed, good quality, delivered on time.”

Helpful Report

Posted 2 years ago

“Faulty sofa replaced very quickly, happy lady!”

Helpful Report

Posted 2 years ago

“Excellent service.”

Helpful Report

Posted 2 years ago

“Naveed was great and very helpful. 1 item was not delivered but they sorted promptly with no problem. 1 item had to be returned as the size was wrong but again picked up promptly and refund given quickly. Would recommend.”

Helpful Report

Posted 2 years ago

“Customer service was excellent. I ordered a water feature that was not as described. A collection was made very quickly and the full cost refunded”

Helpful Report

Posted 2 years ago

“Nothing wrong with the delivery, but we had to refuse it, because we thought it was fully assembled, but it was self assembly and impossible for my husband and I to assemble it.”

Helpful Report

Posted 2 years ago

“Ordered a sideboard, great value, easy to put together, clear instructions, looks more expensive than it was. Very pleased & would order again”

Helpful Report

Posted 2 years ago

“Ordered a daybed which is well made, solid and comfortable, the storage space of the drawers is not a lot but still useful. Took me quite long to build it but very happy with the result”

Helpful Report

Posted 2 years ago

“All furniture as described. Delivery quick and efficient. Had one problem but solved immediately by the company. Great customer service too”

Helpful Report

Posted 2 years ago

“Lovely bed. Dispatched very quickly. Had it within 2 days of ordering.”

Helpful Report

Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews