Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 bar stools – there was a 6 week waiting time. I received a call from Furniture 123 to ask if i still wanted to go ahead with the order given the wait time (which i did). And received several emails in that period of time keeping me up to date. The bar stools arrive slightly earlier than planned. Superb quality and my experience in this instance was great – very happy”

Furniture 123 5 star review on 12th June 2023

Helpful Report

Posted 2 years ago

“Bought a lovely piece of furniture, black oak sideboard, from furniture123, unfortunately two drawers did not close flush. Furniture123 arranged for immediate collection and sent a replacement within a week, no quibbles! Call handlers we’re efficient and friendly, delivery men the same. Second delivery drivers noted my concern about previous drawers and helped me unload, stand the item and took packaging! Couldn’t have been more helpful. I would recommend and would use again.”

Helpful Report

Posted 2 years ago

“Everything was quick and went smoothly very happy”

Helpful Report

Posted 2 years ago

“Good quality.”

Helpful Report

Posted 2 years ago

“The furniture came within a couple of days of ordering it. It was very well packaged and we are very pleased with the quality.”

Helpful Report

Posted 2 years ago

“Good phone and delivery service”

Helpful Report

Posted 2 years ago

“Ordered my sons cot bed and within 4 days it was delivered. Very simple to build & wood was very solid. Recommend”

Helpful Report

Posted 2 years ago

“I was disappointed when my table arrived with a little dig in it, but customer services arranged for a new table to be delivered and it was here in two days. Very happy with the second one and the delivery service.”

Helpful Report

Posted 2 years ago

“First class service no messing about. Very happy with my mattress”

Helpful Report

Posted 2 years ago

“Product with good quality and efficient delivery.”

Helpful Report

Posted 2 years ago

“Delivered very quickly, constant updates on my delivery. Would definitely buy from this company again.”

Helpful Report

Posted 2 years ago

“Amazing company best I’ve ever ordered fm will recommend to all my friends excellent 10 / 10”

Helpful Report

Posted 2 years ago

“Great service , gorgeous ottoman , and a great price . Very happy customer.”

Helpful Report

Posted 2 years ago

“Bought two bedside tables, took a while to build and a bit fiddly, but lovely. One of them had a faulty drawer. Contacted F123 and customer services were super helpful and resolved my query quickly. Unfortunately the replacement part I needed wasn't available so they offered to collect the item and send a whole new unit or a partial refund. Very happy with my experience and thank you for helping me!”

Helpful Report

Posted 2 years ago

“Great service and product”

Helpful Report

Posted 2 years ago

“Great service from start to finish Great delivery”

Helpful Report

Posted 2 years ago

“Excellent quality and fast delivery would definitely use again A*”

Helpful Report

Posted 2 years ago

“I purchased the safina king size bed in beige. Absolutely love the colour. Looks very elegant and once put together, it's sturdy. The delivery was literally next day. I have to say a big thankyou to the 2 gentlemen who delivered the bed. They very polite and kind enough to take the package upstairs. I haven't had any issues with damaged or missing parts so overall very happy 👍🏼”

Helpful Report

Posted 2 years ago

“Beautiful piece of furniture but did not suit my room. Service was very good.”

Helpful Report

Posted 2 years ago

“Will definitely return to buy more items from this very professional company. Had a problem with my delivery and was dealt with same day, customer service second to none. Great selection of furniture for your home and decent prices too. I love my mirrored radiator cover and I have had so many compliments about it too.”

Helpful Report

Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews