Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,956 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and resolution of a query was fabulous. I had lost faith in good customer service anywhere these days but they were exceptional.”

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Posted 2 years ago

“Amazing quality! I am very pleased with my purchase and in general with the service in general. I would definitely recommend Furniture 123 to family and friends!”

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Posted 2 years ago

“Had faulty runners , and sent very quick very happy x”

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Posted 2 years ago

“Love the product. Had small problems dealt with straight away. Would recommend to friends and family. First class. Thanks”

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Posted 2 years ago

“Very good service and very good quality”

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Posted 2 years ago

“All delivered fine neighbour took the delivery, footstool is great, sturdy and looks the part”

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Posted 2 years ago

“They were easy to deal with and understanding. Fast to reply and sorted things out straight away. Its so nice to deal with an honest reliable company that you can trust.”

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Posted 2 years ago

“Great price and fast service. Unlike previous reviews I found that assembly was quite straightforward if time consuming. Veryhappy with finished furniture”

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Posted 2 years ago

“Great product competitively priced, service and after sales service faultless.”

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Posted 2 years ago

“We are absolutely thrilled with the chair, its gorgeous and so well made. The customer service were brilliant, and so were the delivery service I would highly recommend this company.”

Furniture 123 5 star review on 1st October 2023

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Posted 2 years ago

“All great can not fault anything thank u x”

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Posted 2 years ago

“Item was damaged very help and exchange no problem”

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Posted 2 years ago

“Excellent customer service, fast delivery, good price everything is good many thanks from you 👍”

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Posted 2 years ago

“Processed return /refund very quickly”

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Posted 2 years ago

“Good quality furniture at good price's, delivery company (the lady driver) went above and beyond with my order. Would definitely recommend using Furniture 123”

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Posted 2 years ago

“Part on bed broke. Contacted company and a new part was sent out in days. Fast efficient service”

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Posted 2 years ago

“Excellent purchase. Armchair arrived very quickly in excellent condition, well packaged and great communication. Delivery team were helpful and polite also with good communication.”

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Posted 2 years ago

“Excellent customer service and quick response.”

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Posted 2 years ago

“The first one was damaged by delivery service, on contacting the company it was returned and a replacement supplied.”

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Posted 2 years ago

“Helpful staff, reliable service and good prices”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,956 reviews