Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,956 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a sofa a couple months ago from Furniture123 and unfortunately it turned out to be faulty. I contacted customer services and they were absolutely amazing. Special shout out to Solihah Treasure who is a star. She arranged for a free pick up of the faulty sofa, AND a replacement sofa (I picked a different one) for the next working day. Cannot thank her enough!”

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Posted 1 year ago

“Great communication. Delivered exactly as planned. Text with time of delivery. Fire looks great.”

Furniture 123 5 star review on 28th July 2024

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Posted 1 year ago

“High Quality product at a good price”

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Posted 1 year ago

“Excellent communication regarding order, simple collection process and superb after sales service. Would definitely buy from furniture123 again.”

Furniture 123 5 star review on 17th July 2024

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Posted 1 year ago

“Fantastic service. Quick delivery. Great product.”

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Posted 1 year ago

“Excellent much better than picture shows I am so proud to say to people it's a must have and we'll worth every penny.”

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Posted 1 year ago

“Excellent timekeeping and communication throughout. Very polite and helpful in unwrapping my sofa and disposing of the packaging.”

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Posted 1 year ago

“Good quality item , exactly as it looked on line, delivered on time.”

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Posted 1 year ago

“Great value for money, really pleased with our Valencia wardrobe and dressing table, had a couple of parts that needed replacing and dealing with their customer service was brilliant, were replaced very quickly by a very good customer service team. Will definitely use again.”

Furniture 123 5 star review on 18th June 2024

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Posted 1 year ago

“Thank you - delivery on time - product in good condition”

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Posted 1 year ago

“Good communication, delivery on time by professional guys, and product exactly as described.”

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Posted 1 year ago

“Good service. Quick delivery. Good quality item.”

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Posted 1 year ago

“Easy website. Quick delivery. Great quality wardrobe and chest of drawers. Much better quality than I was expecting for the price. Gorgeous white gloss well packaged . Would certainly use the company again.”

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Posted 1 year ago

“Really happy with this beautiful stool.”

Furniture 123 5 star review on 5th June 2024

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Posted 1 year ago

“Excellent service and the quality of the pergola is excellent .brilliant for the price and looks great”

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Posted 1 year ago

“Very easy site to navigate, purchased 3 blue belt bar stools for our new kitchen that look amazing. Great product, does exactly wot it says on the tin Paul Essex”

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Posted 1 year ago

“They answered any questions I had ,it was a quick delivery and an excellent quality pergola that looks great on my patio .”

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Posted 1 year ago

“Cream pine chest of draws and matching bedside tables. Fab price good quality . Delivery was excellent came the following day can’t fault customer service. Would order again if needed anything.”

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Posted 1 year ago

“Excellent from send a swatch right through to receiving the item. Really pleased with this lovely dressing table stool.”

Furniture 123 5 star review on 1st June 2024

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Posted 1 year ago

“Very good service many thanks”

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,956 reviews