Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,939 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous sofa. Such great service”

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Posted 5 months ago

“I returned a item, customer service was brilliant, refunded straight away ,would shop again thanks”

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Posted 5 months ago

“Had an issue with my daughter’s bed, but this was promptly resolved and a new part was sent out as soon as it was ready. Great customer service”

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Posted 5 months ago

“Whitewashed oak wide chest of drawers Lovely piece of furniture..looks good in my bedroom…excellent price..have seen similar at twice the price”

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Posted 5 months ago

“I bought a chair & footstool, arrived quickly and just as described. Self assembled within 30 mins, and I am now sitting in comfort typing this. Thankyou furniture123 :)”

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Posted 5 months ago

“Happy with the Company, recommended 👌”

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Posted 6 months ago

“Omg I ordered velvet orange sofas and they are better than i expected. All fine with delivery I asked for a certain date n it was no trouble”

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Posted 6 months ago

“Resolved my query promptly!!”

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Posted 6 months ago

“I have 1 Year experience about this platform it's very good”

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Posted 6 months ago

“Furniture123 are absolutely amazing. Nothing is too much trouble for their staff/team members , Customer service is first class and their products are exactly as described . I purchased the Payton 4 & 2 seater sofas , I am now saving to get the lovechild and matching pouffe, this company is very highly recommended A*****”

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Posted 6 months ago

“Lovely item but very difficult to assemble and even then there are some gaps we can’t close.”

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Posted 7 months ago

“My snuggle chair was delivered on time and the delivery guys were helpful and waited whilst I unpacked it and checked the item was correct. The chair is wonderful, lovely colour and looks great in my lounge as extra seating.”

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Posted 7 months ago

“Very nice fire and fireplace,,very well packaged good service all round”

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Posted 7 months ago

“Perfect product once again”

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Posted 7 months ago

“Amazing service and quick delivery. Product was as described.”

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Posted 7 months ago

“Matched my navy wardrobes and packed really well, no marks or scratches. It took a bit of time to assemble but that’s why the price is so reasonable. Better quality than Sharps!!!”

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Posted 7 months ago

“I am so happy with this beautiful high quality Lexi high gloss chest of drawers from furniture 123 and delivery and customer support were excellent. I bought a separate mirror and added to it and it looks beautiful. I will definitely buy from them again and the price is great too !”

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Posted 7 months ago

“Nice chest of drawers - expensive delivery but nice courier. Excellent customer service especially as had a bit of an issue re a scratch but quick to resolve. Overall very happy !!”

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Posted 7 months ago

“This company is a scam. They sent me faulty furniture and in different colours, the products didn’t match their description in the website. Furniture 123, deliberately ignored my requests to return and get refund. They sent a text message that they won’t accept return and won’t give my money back. Fraudsters and scammers, they deserve zero stars!!!”

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Posted 7 months ago

“I ordered 3 pieces of furniture, and one of them had a slight fault. Furniture 123 were easy to contact, and dealt with the issue quickly and effectively. Great customer service”

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Posted 7 months ago

Furniture 123 is rated 4.5 based on 5,939 reviews