Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 6,009 Reviews

88 %

of reviewers recommend Furniture 123

4.5

Based on 6,009 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were looking for a sofa which would be delivered next day, and the sofa was delivered the next day. The courier guys were friendly - despite it barely being 7am! Emails about delivery were very clear to the point of being slightly unnerving. 6.50am is a very unwelcome alarm call, but at least we were very well warned! The sofa itself is just what we wanted and exactly as pictured on the site. I can imagine returns not being easy as we were warned about keeping the original packaging, which is nigh-on impossible if you want to get the sofa out of it! There also wasn't any paperwork with the sofa. At the time of writing we're not looking to return it so for us this was a smooth, stress-free transaction.”

Helpful Report

Posted 6 months ago

“Sofa (August left hand chaise) is beautiful but unfortunately not very comfortable and after 1 week is showing signs that the cushions will not last … I guess you get what you pay for. Speedy delivery and readily available sofa but I am not convinced it will last”

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Posted 6 months ago

“Excellent from start to finish. Quality product delivered promptly in good order and well packaged. Thank you 5 stars from me.”

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Posted 6 months ago

“Be careful with this company We were regular customers and everything was fine until we experienced a problem. Customer service becomes extremely poor once something goes wrong. We ordered an item that arrived in a different colour to what was shown online. In the photos, the item appears white/cream, whereas in reality it is clearly grey. We raised this immediately. The returns process was very slow and frustrating. We were told we would hear back within 24 hours, which never happened. We had to keep chasing. The final decision was that the company claimed the item was “correct” and that the difference was due to lighting. We strongly disagree. The colour difference is obvious and misleading. Despite this, they refused to take responsibility or cover the postage for the return. We were told we would need to pay £40 to return the item. As we were given no alternative, we accepted this, but that does not make the situation acceptable. It is also worth noting that this company only allows complaints to be raised via your online account or by phone, and does not provide any written confirmation, reference number, or proof that a complaint has been logged. You only receive an automated email confirming that contact was made. This does not include the content or reason for the complaint. This makes it very difficult for customers to keep any written record of the issue raised. We will now be reporting this matter to Citizens Advice / Trading Standards and the Advertising Standards Authority, as the product was not as described and we have photographs that clearly demonstrate this. It is also noticeable that the company responds mainly to positive reviews on other platforms like this one, while issues such as this appear to be ignored. Based on this experience, I would advise others to be very cautious.”

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Posted 6 months ago

“this company is good very quick at responding and replacing items would recommend them to friends and family on y”

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Posted 6 months ago

“Third time I've used this company. Console table is excellent value, and was delivered quickly.”

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Posted 6 months ago

“This is the 3rd set of theses draws we have had, my daughter had 2 and they were so amazing I had one for myself Stylish and very sturdy so so happy with them Quality is excellent”

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Posted 6 months ago

“Excellent communication, arrived on time.”

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Posted 6 months ago

“Beautiful furniture. Well made and partly ess led which made it so simple to put together. Quality was excellent”

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Posted 6 months ago

“Brilliant service”

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Posted 7 months ago

“Excellent service and such good quality. Very pleased with the table and chairs & delivery spot on time. Cannot recommend highly enough”

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Posted 7 months ago

“Sent replacement door fast and delivered on the day i wanted good price”

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Posted 7 months ago

“We had a couple of issues with a coffee table that lifts open. After speaking to the team they immediately sent us out another which is fine. It arrived in a couple of days .The driver was courteous and kind and we were notified every step of the way. Thank you so much for the helpful and caring way that you dealt with us. The furniture from this company is top class and well made.”

Helpful Report

Posted 7 months ago

“Given a delivery slot- telephoned to check- yes correct delivery time and date. Still not arrived at 22.24 despite ringing again and being told driver at delivery 79 and we are 80- over 3 hours ago”

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Posted 7 months ago

“This is the best buy of my 2025. The sofa is neatly crafted and surpassed my expectations. Am one happy buyer”

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Posted 7 months ago

“Bookcase looks fab - really well made and a lovely design!”

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Posted 8 months ago

“Had issues with delivery, informed Furniture 123 about it and another sofa was dispatched almost immediately and delivered.”

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Posted 8 months ago

“Briliant service . Delivered the next day after order . Product ( kitchen bar stools) exceeded expectations. Great quality . Great price . Easy to assemble. Top experiene all round . Evey supplier should operate like this !!”

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Posted 8 months ago

“Absolute pleasure shopping with furniture 123 great customer service items arrived on time delivery men polite and worked above and beyond”

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Posted 8 months ago

“Came on time - good quality, just what I wanted.”

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Posted 8 months ago

Furniture 123 is rated 4.5 based on 6,009 reviews