Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and quick delivery. Product was as described.”

Helpful Report

Posted 5 months ago

“Matched my navy wardrobes and packed really well, no marks or scratches. It took a bit of time to assemble but that’s why the price is so reasonable. Better quality than Sharps!!!”

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Posted 5 months ago

“I am so happy with this beautiful high quality Lexi high gloss chest of drawers from furniture 123 and delivery and customer support were excellent. I bought a separate mirror and added to it and it looks beautiful. I will definitely buy from them again and the price is great too !”

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Posted 5 months ago

“Nice chest of drawers - expensive delivery but nice courier. Excellent customer service especially as had a bit of an issue re a scratch but quick to resolve. Overall very happy !!”

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Posted 5 months ago

“This company is a scam. They sent me faulty furniture and in different colours, the products didn’t match their description in the website. Furniture 123, deliberately ignored my requests to return and get refund. They sent a text message that they won’t accept return and won’t give my money back. Fraudsters and scammers, they deserve zero stars!!!”

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Posted 5 months ago

“I ordered 3 pieces of furniture, and one of them had a slight fault. Furniture 123 were easy to contact, and dealt with the issue quickly and effectively. Great customer service”

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Posted 5 months ago

“I read the reviews before buying and am so pleased I did because I love love love my new drinks cabinet. It’s a statement piece in my living room. Looks the business! Thank you”

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Posted 5 months ago

“Items arrived very fast ie next day delivery. I may have not read the description properly but I searched for a walnut wood unit with marble top. I received a dark mdf piece with a marble painted top - rather funny…. These are just temporary items so I don’t mind….”

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Posted 6 months ago

“I am very happy with the delivery service , as my package was bought up by 2 very efficient and friendly young men.”

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Posted 6 months ago

“the delivery was spot on and hauled up a few stairs with a cheery manner. the product has made me happy so I am very satisfied with F123. thank you.”

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Posted 6 months ago

“Bought a console table for my daughter for Christmas. Arrived quickly and well packed. Looks lovely. There was a very slight crack in the wood which does not detract from the overall look and did not require a return but the company dealt with this quickly and to my satisfaction.”

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Posted 6 months ago

“Sadly the fire I had delivered had a fault, I requested a return . With no argument I was sent a QR return free post. And received a full refund 3 working days later.”

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Posted 6 months ago

“Table as described. Arrived very early on specified day of delivery. Can recommend this company.”

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Posted 6 months ago

“Lovely footstool, great service.”

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Posted 7 months ago

“Excellent Service.”

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Posted 7 months ago

“Easy collection”

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Posted 7 months ago

“The easiest flat pack I've ever put together! Great quality product with easy to follow instructions”

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Posted 7 months ago

“Very impressed with the quality and very easy to assemble, definitely recommend.”

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Posted 7 months ago

“Well packed and cared delivery! Happy with the side table looks lovely well made and strong. Thanks”

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Posted 7 months ago

“Wow what a great company. Ordered in 3 days & was delivered pretty quick. The furniture feels and looks top quality.”

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Posted 7 months ago

Furniture 123 is rated 4.5 based on 5,925 reviews