Furniture 123 Reviews

4.5 Rating 5,802 Reviews
87 %
of reviewers recommend Furniture 123
4.5
Based on 5,802 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Really gorgeous mirrored radiator cover! Looked better in the flesh than on the website. It has transformed our hallway, which now looks so glamorous and stylish! Delivery was extremely quick, ordered on Thursday, arrived on Monday! The only slight downside was it was delivered to us at 6.45am, preceded by a phone call at 6.30am from the delivery guys to let us know they were on their way. No big deal to be fair, at least we weren’t waiting in all day for it to arrive and we could get it set in place straight away! Very pleased with our purchase, thank you.
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Posted 5 months ago
STILL WAITING ON MY DELIVERY.
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Posted 5 months ago
The service and resolution of a query was fabulous. I had lost faith in good customer service anywhere these days but they were exceptional.
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Posted 5 months ago
Amazing quality! I am very pleased with my purchase and in general with the service in general. I would definitely recommend Furniture 123 to family and friends!
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Posted 5 months ago
Had faulty runners , and sent very quick very happy x
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Posted 6 months ago
Love the product. Had small problems dealt with straight away. Would recommend to friends and family. First class. Thanks
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Posted 6 months ago
Very good service and very good quality
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Posted 6 months ago
All delivered fine neighbour took the delivery, footstool is great, sturdy and looks the part
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Posted 6 months ago
They were easy to deal with and understanding. Fast to reply and sorted things out straight away. Its so nice to deal with an honest reliable company that you can trust.
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Posted 6 months ago
Great price and fast service. Unlike previous reviews I found that assembly was quite straightforward if time consuming. Veryhappy with finished furniture
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Posted 6 months ago
Great product competitively priced, service and after sales service faultless.
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Posted 6 months ago
We are absolutely thrilled with the chair, its gorgeous and so well made. The customer service were brilliant, and so were the delivery service I would highly recommend this company.
Furniture 123 5 star review on 1st October 2023
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Posted 6 months ago
All great can not fault anything thank u x
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Posted 7 months ago
Thieves , stole £170 of my money no refund we didn’t open the parcel in there 7 days policy as my husband passed away it was the 8 th day we opened it , ti find it broken despite sending a death certificate and death notice they refused to refund us , the stress and upset this caused me on top of losing my husband was the worst time of my life , reported to trading standards I urge anyone DO NOT order from this company
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Posted 7 months ago
Item was damaged very help and exchange no problem
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Posted 7 months ago
Excellent customer service, fast delivery, good price everything is good many thanks from you 👍
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Posted 7 months ago
Processed return /refund very quickly
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Posted 7 months ago
Quality of product and price was good, however delivery service was poor, delayed twice and then just turned up unexpectedly
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Posted 7 months ago
Good quality furniture at good price's, delivery company (the lady driver) went above and beyond with my order. Would definitely recommend using Furniture 123
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Posted 7 months ago
Part on bed broke. Contacted company and a new part was sent out in days. Fast efficient service
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Posted 7 months ago
Furniture 123 is rated 4.5 based on 5,802 reviews