Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sofa and it was with me 2 days later which was amazingly fast and efficient. Its a lovely colour although the back of the cushions are not all covered in velvet.”

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Posted 1 year ago

“2 king size beds look nothing like what is advertised. The quality is terrible. See photos of comparison - the bed advertised is totally different.”

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Posted 1 year ago

“absolutely first class thank you”

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Posted 1 year ago

“Hi received my order of a bedside cabinet and was pleased the way it was packed. It would have nice to know what tools were required though ,but luckily I had my ones available. All the items of screw components were packed well Unfortunately during the final assembly there was 5 screws missing ,which I had to source from my own supplies ,other then that all was well”

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Posted 1 year ago

“Chests of drawers delivered on time. Very pleased with them now my husband has got round to assembling them!”

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Posted 1 year ago

“So helpful”

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Posted 1 year ago

“I so wanted to love this set because if it had arrived in good condition it probably would look beautiful. But actually I’m really upset with the quality. Most of the pieces arrived with cracks or bent. Some pieces are just not fit for purpose. Here are some photos of what I mean. I have changed the handles to fit our bedroom colour scheme.”

Furniture 123 1 star review on 10th August 2024

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Posted 1 year ago

“Good quality … very pleased”

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Posted 1 year ago

“Great service from start to finish”

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Posted 1 year ago

“I bought a sofa a couple months ago from Furniture123 and unfortunately it turned out to be faulty. I contacted customer services and they were absolutely amazing. Special shout out to Solihah Treasure who is a star. She arranged for a free pick up of the faulty sofa, AND a replacement sofa (I picked a different one) for the next working day. Cannot thank her enough!”

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Posted 1 year ago

“Great communication. Delivered exactly as planned. Text with time of delivery. Fire looks great.”

Furniture 123 5 star review on 28th July 2024

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Posted 1 year ago

“High Quality product at a good price”

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Posted 1 year ago

“Excellent communication regarding order, simple collection process and superb after sales service. Would definitely buy from furniture123 again.”

Furniture 123 5 star review on 17th July 2024

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Posted 1 year ago

“Fantastic service. Quick delivery. Great product.”

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Posted 1 year ago

“Gorgeous sofa, slightly hampered by some confusion over next-day delivery which turned out to be day-after-next-day delivery but you only ever find the true worth of a company when something goes slightly wrong and they pull out all the whistles and stops to sort it for you. Which they did!jul”

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Posted 1 year ago

“Excellent much better than picture shows I am so proud to say to people it's a must have and we'll worth every penny.”

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Posted 1 year ago

“Excellent timekeeping and communication throughout. Very polite and helpful in unwrapping my sofa and disposing of the packaging.”

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Posted 1 year ago

“Unfortunately our outdoor dining set table was faulty and it took several phone calls to have a new one delivered. We were promised a full refund of the delivery fee but have not received anything ( yet). The furniture are very nice and comfortable and easy to install.”

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Posted 1 year ago

“Good quality item , exactly as it looked on line, delivered on time.”

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Posted 1 year ago

“Great value for money, really pleased with our Valencia wardrobe and dressing table, had a couple of parts that needed replacing and dealing with their customer service was brilliant, were replaced very quickly by a very good customer service team. Will definitely use again.”

Furniture 123 5 star review on 18th June 2024

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,941 reviews