Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you - delivery on time - product in good condition”

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Posted 1 year ago

“Good communication, delivery on time by professional guys, and product exactly as described.”

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Posted 1 year ago

“Good service. Quick delivery. Good quality item.”

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Posted 1 year ago

“Easy website. Quick delivery. Great quality wardrobe and chest of drawers. Much better quality than I was expecting for the price. Gorgeous white gloss well packaged . Would certainly use the company again.”

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Posted 1 year ago

“Really happy with this beautiful stool.”

Furniture 123 5 star review on 5th June 2024

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Posted 1 year ago

“Excellent service and the quality of the pergola is excellent .brilliant for the price and looks great”

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Posted 1 year ago

“Very easy site to navigate, purchased 3 blue belt bar stools for our new kitchen that look amazing. Great product, does exactly wot it says on the tin Paul Essex”

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Posted 1 year ago

“They answered any questions I had ,it was a quick delivery and an excellent quality pergola that looks great on my patio .”

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Posted 1 year ago

“Cream pine chest of draws and matching bedside tables. Fab price good quality . Delivery was excellent came the following day can’t fault customer service. Would order again if needed anything.”

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Posted 1 year ago

“Excellent from send a swatch right through to receiving the item. Really pleased with this lovely dressing table stool.”

Furniture 123 5 star review on 1st June 2024

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Posted 1 year ago

“Very good service many thanks”

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Posted 1 year ago

“Furniture was delivered quickly and was gorgeous - so shame about shocking communication. I ordered two sofas and was told no issue with first one. However for second sofa, within 48 hours I was told 5 different things (via the website, emails, my customer account, phone call) - that the sofa would be delivered in 7 weeks, in 3 weeks, in 3 days, in 2 days and that it had already been delivered! I was totally confused. I received a lovely sofa very quickly - but the stress and confusion caused by poor customer communication, spoiled what would otherwise have been an excellent experience.”

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Posted 1 year ago

“No bother returns policy and helpful staff.”

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Posted 1 year ago

“Any problems are sorted very quickly.”

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Posted 1 year ago

“Ordered on the Saturday and it arrived in the bank holiday Monday !! Couldn’t ask for a more seamless purchase and delivery . Love my new chair only thing would be I would have liked it a little more in length … it’s not a massive seat , but either way I love this loveseat !!! Would fully recommend !!!”

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Posted 1 year ago

“Quick delivery, easy assembly and quality sofa. I’ll recommend to anyone”

Furniture 123 5 star review on 8th May 2024

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Posted 1 year ago

“Bought new teal 2 seater sofa, having already bought orange on last month. Looks really nice together in our new sunroom. Great quality, great value, and super quick delivery. Furniture123 100% recommended.”

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Posted 1 year ago

“I bought a lazy spa was best price I had seen and the the delivery was brilliant next day perfect Thank you”

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Posted 1 year ago

“Really happy with the bunk bed I purchased. It was on sale so got it for a good price with comparison to other websites. Delivered promptly. Was easy enough to assemble at home with two people. The instructions said 1 hour for two people to assemble but unless you’re a tradesman I would say closer to 4- 6 hours. The main thing is my son is very happy with it.”

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Posted 1 year ago

“Brilliant customer support and beautiful products.. I dont know how long lasting they will be but I have so far ordered 2 beds and 1 day bed and they look lovely. Changing mind one day before and alternative was offered. I am please”

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,941 reviews