Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,956 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So helpful”

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Posted 1 year ago

“I so wanted to love this set because if it had arrived in good condition it probably would look beautiful. But actually I’m really upset with the quality. Most of the pieces arrived with cracks or bent. Some pieces are just not fit for purpose. Here are some photos of what I mean. I have changed the handles to fit our bedroom colour scheme.”

Furniture 123 1 star review on 10th August 2024

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Posted 1 year ago

“Good quality … very pleased”

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Posted 1 year ago

“Great service from start to finish”

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Posted 1 year ago

“I bought a sofa a couple months ago from Furniture123 and unfortunately it turned out to be faulty. I contacted customer services and they were absolutely amazing. Special shout out to Solihah Treasure who is a star. She arranged for a free pick up of the faulty sofa, AND a replacement sofa (I picked a different one) for the next working day. Cannot thank her enough!”

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Posted 1 year ago

“Great communication. Delivered exactly as planned. Text with time of delivery. Fire looks great.”

Furniture 123 5 star review on 28th July 2024

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Posted 1 year ago

“High Quality product at a good price”

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Posted 1 year ago

“Excellent communication regarding order, simple collection process and superb after sales service. Would definitely buy from furniture123 again.”

Furniture 123 5 star review on 17th July 2024

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Posted 1 year ago

“Fantastic service. Quick delivery. Great product.”

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Posted 1 year ago

“Gorgeous sofa, slightly hampered by some confusion over next-day delivery which turned out to be day-after-next-day delivery but you only ever find the true worth of a company when something goes slightly wrong and they pull out all the whistles and stops to sort it for you. Which they did!jul”

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Posted 1 year ago

“Excellent much better than picture shows I am so proud to say to people it's a must have and we'll worth every penny.”

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Posted 1 year ago

“Excellent timekeeping and communication throughout. Very polite and helpful in unwrapping my sofa and disposing of the packaging.”

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Posted 1 year ago

“Unfortunately our outdoor dining set table was faulty and it took several phone calls to have a new one delivered. We were promised a full refund of the delivery fee but have not received anything ( yet). The furniture are very nice and comfortable and easy to install.”

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Posted 1 year ago

“Good quality item , exactly as it looked on line, delivered on time.”

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Posted 1 year ago

“Great value for money, really pleased with our Valencia wardrobe and dressing table, had a couple of parts that needed replacing and dealing with their customer service was brilliant, were replaced very quickly by a very good customer service team. Will definitely use again.”

Furniture 123 5 star review on 18th June 2024

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Posted 1 year ago

“Thank you - delivery on time - product in good condition”

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Posted 1 year ago

“Good communication, delivery on time by professional guys, and product exactly as described.”

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Posted 1 year ago

“Good service. Quick delivery. Good quality item.”

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Posted 1 year ago

“Easy website. Quick delivery. Great quality wardrobe and chest of drawers. Much better quality than I was expecting for the price. Gorgeous white gloss well packaged . Would certainly use the company again.”

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Posted 1 year ago

“Really happy with this beautiful stool.”

Furniture 123 5 star review on 5th June 2024

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,956 reviews