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Furniture 123 Reviews

4.5 Rating 5,814 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,814 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 1st June 2024

Furniture 123 5 star review on 8th May 2024

Furniture 123 5 star review on 16th April 2024

Furniture 123 5 star review on 27th February 2024

Furniture 123 5 star review on 1st October 2023

Furniture 123 5 star review on 6th August 2023

Furniture 123 5 star review on 12th June 2023

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came on time and the driver was really helpful. Instructions easy to follow and although it seemed a little flimsy once fully constructed it was great. Looks really good and matches well with other furnitue in the room. Very happy.”

Posted 1 year ago

“Bed is great, looking expensive for the money. Instructions could contain bigger pictures so all the parts are easy to recognise”

Posted 1 year ago

“Whole process incredibly fast and efficient. One chair needed replacing and customer services were wonderful with replacement arriving the following day. Excellent service!”

Posted 1 year ago

“Very smooth order process - purchased £2000 worth of furniture for apartment. On day of delivery, driver got frustrated with the complexity of the new development it was coming to. Swore at me, telling me he was p****d off for the confusion and wasn't f******g empty the van, I'd have to f****g do it myself. Then told me the walk to service elevator was too long, and drove off. Customer service was trying to deal with my order and complaint. They told me it should have been put under special delivery request as was large order and then soonest they could redeliver is 5 days (dont know why it wasnt done at the beginning). Only compensation offered is the £39.95 delivery refund. Really poor on their part. Since called up again to request that the same delivery man does not return on my new date - they "cannot guarantee this". They also said although confirmation email came through with new date, that this is also not "guaranteed". Customer service at its finest.”

Posted 1 year ago

“Delivery came on time the delivery driver was very helpful”

Posted 1 year ago

“Customer service is so kind and good abd they reply so fast and they’re helpful. Delivery is so fast and on time and the price is so good as well thank you furniture 123 for such a good company”

Posted 1 year ago

“I am very happy with the footstool, it's exactly how I hoped it would be - very comfortable and looks great however it arrived with one of the plastic feet broken in transit. I was immediately offered an exchange and the staff were very apologetic and helpful. I decided to keep the item anyway as I had disposed of the packaging and I could mend the stool myself so I was offered a discount voucher on a future purchase or a money back voucher. I wouldnt hesitate to order again from F123, customer service went above and beyond to sort out my problem.”

Posted 1 year ago

“Absolute amazing customer service! Helped out very promptly when there was an issue with my order. Thank you very much.”

Posted 1 year ago

“Good service generally although there was one radiator cover missing and when I rang your customer service said they had all been sent together when in fact after us further investigations the item was out of stock. We would have appreciated being told that. We got it eventually”

Posted 1 year ago

“Excellent customer Service”

Posted 1 year ago

“Furniture 123 Buy it Direct Ltd & their delivery arm ArrowXL live up to their names. Ordered on Saturday delivered on Monday a quality sofa in excellent condition in a straightforward professional manner, as easy as 123.”

Furniture 123 5 star review on 24th February 2023

Posted 1 year ago

“Very quick delivery and good quality product, more than happy with my purchase”

Posted 1 year ago

“Amazing company delivery so quick, exellent quality and price Very recommended”

Posted 1 year ago

“Beautiful sofa and pouffe delivered with care”

Posted 1 year ago

“Great service prompt delivery and good product at great prices thank you 😊”

Posted 1 year ago

“We received our order recently and I couldn't be happier. The whole process was so straight forward from start to finish, and the delivery was just perfect. The Ottoman arrived in record time exactly as they said it would. It was a first class service!!!”

Posted 1 year ago

“Lovely furniture at a great price. Delivery was no problem, with notice of their arrival. Large heavy item was taken too chosen room .”

Posted 1 year ago

“Really pleased with the purchase. Great quality.”

Posted 1 year ago

“Excellent customer service!”

Posted 1 year ago

“Absolutely love the console table and really good value! It's not easy to find narrow Consoles and this fit the bill perfectly. Seems really sturdy. Really happy with it. Great colour.”

Furniture 123 5 star review on 6th February 2023

Posted 1 year ago

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Furniture 123 is rated 4.5 based on 5,814 reviews