Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,940 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with a unit and they dealt with the issue and solved it quickly”

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Posted 10 months ago

“Order arrived next day, was packaged well and love the product. Quality is excellent. Am very happy with the service and the product.”

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Posted 10 months ago

“Very quick delivery , and easy to build. There was a small scuff on the front panel ,but was already built before I noticed it”

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Posted 10 months ago

“Easy to order , speedy delivery, good quality”

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Posted 10 months ago

“The delivery person was very polite and helpful”

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Posted 10 months ago

“Excellent service from ordering online to delivery. I would definitely order again from this company.”

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Posted 10 months ago

“nice products and quick delivery”

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Posted 10 months ago

“Ordered a sofa however on delivery it was damaged. Contact made with customer services and sofa was collected a week later and I have to say refund into bank was two days after collection overall the customer services was good pity the sofa was damaged”

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Posted 10 months ago

“Exceptional service, delivery was super fast and item quality was excellent. Highly recommend this online shop.”

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Posted 10 months ago

“Looking very fabulous and modern. A unique peice of console table that fits perfectly in my home.”

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Posted 10 months ago

“Very good 👍 quick pleasant”

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Posted 11 months ago

“lovely suite, fast and professional service”

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Posted 11 months ago

“Amazing service, I will be shopping again with you in the future xx”

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Posted 11 months ago

“Perfect furniture match with our existing bedroom furniture. People solved problems when had to return damaged in transit package. Polite staff willing to sort speedily. Very good service & would use again.”

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Posted 11 months ago

“Bought a bed from 123, overall is except the slat caps got some broken. The company was fulfilling its warranty promise sending me the spare caps for replacement. One star reduced as the quality control of the cap is not good, probably 1 out of 10 is broken once received.”

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Posted 11 months ago

“Great service from ordering to receiving goods even when the goods arrived damaged the customer service was excellent as they sent a replacement which I received without any problems and I am happy with the quality of the product and the customer service.”

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Posted 1 year ago

“Excellent purchase and super fast delivery! Chairs are perfect and all in great condition.”

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Posted 1 year ago

“Currently suffering a pretty poor experience from Furniture123. Ordered a sofa of nearly £700, listed on the website as 'in stock', on 1st Aug. Delivery estimated from 7th Aug (seemed reasonable). Called on the 7th, to check if they had a delivery date (so I could take the day off to recieve) and was told it's not in stock and will recieve from Aug 30th! Not best pleased, I opted to hold tight as spent a long time choosing this model. I asked for a refund on the carriage of £39.95.. they offered me half, and after a battle and the call being put on hold, they accepted to refund the total. Aug 30th arrives, I made the call to the sales adviser for an update, to be told there is still no stock and she proceeds to list the dates these sofas are expected and the amounts. Next delivery September 6th , then 20th ... and so on. I asked her if she knew exactly how many customers were outstanding , and she said she didn't have access to such information... so essentially I've been left totally in the dark to when this sofa will (or will not) arrive. Very poor service thus far. *** and to add. I've noticed replies from customer service agents from reviews left less than 15 hours ago yet mine gets ignored? Also, if you check they rarely respond to anyone giving them less than. 5 stars. Don't you just love spending £700 with a company which really doesn't seem to provide any goods or aftercare.”

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Posted 1 year ago

“Very happy with the service especially the delivery guys. They were lovely!”

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Posted 1 year ago

“I ordered a sofa and it was with me 2 days later which was amazingly fast and efficient. Its a lovely colour although the back of the cushions are not all covered in velvet.”

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,940 reviews