I've just seen to the left of this box there are stats that state that On-Time Delivery is 'Greater than 93%', and that queries are RESOLVED in under an hour. That is absolutely hilarious!!!!!!! I ordered two sets of chairs on December 15th, with a delivery date of December 24th. Since then, I have been given 5 different delivery dates. I have also been informed by the delivery service that one set of my chairs hasn't been delivered to them!!! Upon contacting this supposed 3.69 out of 5 customer service team, I have been given NO help what so ever!!!!! AWFUL company. Awful awful awful. Will NEVER shop with you again.