I am absolutely disgusted with this company. I bought my son a new bed and thought it was a great price for what I was getting. The delivery man also brought the bed up two flights of stairs for me. However, when I opened the box up I was appalled by how many screws and bolts and pieces there were for the bed. It was more like a 'make your own bed from scratch' rather than flat packed. I've had family and friends all come and try to help put it together but it is far to complicated. I rang the company to arrange a return and they said I could return it but that I have to pay for the delivery of the bed back to the company. It would cost me almost the same price as I paid for the bed to have it returned! I am absolutely disgusted that a company can do this. Apart from sending furniture which is impossible to put together they trap you by not paying for a return so there's no way you can return it because your going to be wasting almost £200 just to return! I will never be shopping here again and will be leaving the same review on every site I can to stop others from ending up in the same horrible position as myself!