So see my previous review below and then add another 2 month wait. Umpteen delivery dates missed. After 3 months they delivered the wrong sofa bed. Then scratched the hell out of our floor and have left us another 6 weeks without the replacement item as originally ordered. Took nearly 3.5 months to be allowed to talk to a Customer Service Manager and still we are left without our product. Beyond belief!!! Never ever encountered a company like this ever. Ordered sofa bed - website said it was in stock and would be with us in approx 2 weeks. 1 week later we receive Sofabed email saying the Sofabed will now be another week or two. Two weeks later the delivery company tells us the item will be with us that day as promised for the second delivery date. Them another text later that day - item hasn't arrived from manufacturer. No call from Furniture123 after 3 more days so I call them. They say they will look into problem - no call back twice in a row. Then in my 3rd prompt I am left a message saying they have no idea when it will arrive and after another few days their manufacturer dee a to tell them that we will have to wait another 2 weeks or so. So we wait 3 weeks until the agreed delivery date. Guess what _ no show. I ring to chase and they say they will come back with more info. Manufacturer requested to deliver in next coupe of days. No call back when I ring to give out if it still coming. I finally get through again and am now told the manufacturer still hasn't made the Sofabed. So now naybe it will arrive in a couple more weeks. So 2 weeks has turned into 2 months. No system in place at Furniture123 to make sure orders are going to plan or are actuky being delivered. Nobody like to apologise or take any responsibility whatsoever. They tell me thee us nothing they can do as it is all thejnufacturerd fault and I am still waiting for my Sofabed afyer 3 lots of guests have had to sleep on the floor. Never touch this company which never takes any responsibility and has no functioning systems in place nor gives a damn one way or the other. Nightmare!!! And still it continues :-( Useless, useless, useless!!!