For anyone considering to purchase from furniture123, please refrain from doing so! More hassle than it’s worth. Item 1 in question. We were missing fixing parts, they might eventually send the correct replace parts after many emails with photos provided ....3 months later! However any opportunity they will look to charge the customer extra. Our 2nd item, we were missing the main element ie instructions and ALL of the fixings (1 box of 3) erecting of a trundle bed. Unfortunately we didn’t fully check our delivery when delivered... 1 box missing and we didn’t notice this until we moved...(house purchase failed 3 times), we stored our boxes safely and secure but only noticed this when unpacking.... Furniture123 will not believe the customer, and only take the word from the courier. They wanted to charge us additional £70 for their arrangements/delivery of this missing item. We have now declined as their customer service is unbelievably poor and where possible, they will look to charge you (the customer more) We would advise highly to look elsewhere....use a retailer that appreciates a customer spending over £2500 with them, one that believes in good customer service.