Poor customer service. I purchased a chair just over 3 months ago costing £600. The connector that holds the chair in place snapped within less a month of use. I contacted furniture 123 to get a replacement part under warranty. It was then I realised the item in the picture has a substantially stronger connector rather than the flimsy one. Upon inquiring If was going to recieve the newer, stronger connector or another flimsy one they replied saying I would be getting the same defective part. By virtue of the fact the manufacturer now supplies a much stronger connector is is clear that even the supplier knows this part is not fit for purpose. furniture 213 refused to contact the manufacturer to ensure I would get the newer, stronger non defective part and tried to claim I could not return the item. I have a right to refuse a repair that has the same fault. This isn't the first mistake they have made either, previously has incorrect goods sent to me and had to take time out of my day to arrange collection of the wrong goods. Customer service is rubbish. They are a bit cheaper than other companies but that shows in the experience I have had with customer service.