I've ordered from Furniture123 on two occasions The first was for a ottoman double bed, we was told it'll take 5-7 days to arrive, plenty of time to arrange someone to be at home for the delivery as we work full time. It was then dispatched that night and we was given our time slot at 10:23pm, which we did not see, so we couldn't arrange anyone to be home. Delivery was re-attempted the next day, again, the delivery slot was given late at night, which I stayed up to make sure I saw. We had to arrange my partners father to be in to take the delivery, but the courier had to wait around 10 minutes as he had to drive from St. Albans to London as the courier arrived earlier than stated. The driver then tried to charge an elderly man £10 as he had to wait! To add insult to injury, the beds floor panels arrived broken. I contacted Furniture123, and they offered a £35 voucher. I didn't want to order from them again, but I needed a mattress for the bed, and I needed to use the voucher. I ordered a mattress, and the voucher didn't work, so I had to contact them to have the £35 refunded back to me. The mattress was due to be delivered today, but I have received no tracking emails, I contacted the awful courier they use and they said they have not received any order from them! I tried to contact customer service, but as always their online chat feature is down, so I've sent them two emails and not heard anything back. I wouldn't recommend this company is used, even if you are desperate and need a cheap bed/mattress. The service was so awful I would have paid more with a company that knows what it is doing!