I placed an order online 22 July and received an 'it's on it's way' confirmation showing it had been dispatched from the warehouse on the same day. Delivery was due today 1 Aug so took the day off work to wait for the delivery. As I hadn't hear anything, I contacted their CS team only to be told the item wasn't arriving today but in fact due to delivery on 7 Aug. The company have all of my contact information such as email address and mobile number yet no one had reached out to advise of the change. The CS agent's response was sorry about this but we have only just found out there was an issue with the item leaving the warehouse for delivery - the opposite to what my email confirmation states. Now I am to wait a further week for the item and doubt very much that I would use this company again.