Ordered grey velvet bed late November requested delivery for 2nd Jan told no problem it was booked in. Received email on 1st Jan confirming delivery for following day and text on 2nd Jan also confirming delivery. Removed our bed for the skip only to be told late afternoon on 2nd delivery would not be until 6th Jan! Not happy at having to sleep on a mattress for 4 nights! Not helpful at all, apology given but nothing to rectify their error! When finally arrived, instructions were poor called helpline for assistance 35 minute wait time!! No thanks, won’t order from them again.