I'd like to think that if this had been a standard order with a standard delivery, my experience would have been better - but if you ask them for something above the norm - expect false information, endless confusion and a large amount of time on the phone. Long story that I won't bother explaining but will just say that by the end of it, I was sent an email from them threatening to "escalate externally to recover the costs" - despite all of the issues being caused by them and me making repeated efforts to resolve the problems without success. Glad my experience with Furniture 123 is over, don't think I'll be using them again. On the upside, the products itself is really nice, good quality so it's a shame it turned out the way it did.