Ordered 2 beds from furniture 123. Kindsize ottoman bed and a cabin bed for our little girl. Both arrived promptly, within a couple of days. Our king size bed, was missing 1 box. However the driver informed us of this, before even taking the boxes off the truck. Asked whether we wanted to part accept delivery and the office would get our "missing box" out asap. Or reject. We of course part accepted. We were decorating the rooms, so was no real rush anyway. However the "missing box" was delivered the next day. When we went to build our little girls bed, unfortunately 1 bed leg was damaged. However I called the office, got a call back from the queuing process, as lines were a busy, so I didn't have to hold. Explained the situation, they apologised and arranged delivery of the leg straight away, no hassel and came the next day! Our beds are amazing! Have nothing but compliments. They're sturdy and amazing value for money! Although there was a couple of very minor hiccups, the way the company and people reacted, was first class customer service! I would highly recommend based on the products and service I have received. Will certainly be ordering from furniture 123 again.