Avoid this company. O.k I am going to stick to the facts. Ordered a shoe storage / Seat for my living room. Was immediately sent confirmation and the item was to be delivered in 3-5days. I paid for delivery. A full week later and three attempts at e-mailing the company, with a promise of a reply in 48 hrs, still nothing. Got up this morning and received e-mail but was immediately disappointed to see it was asking for a review. Hence this review. I called the sales line, got through immediately and passed through to customer service after explaining my issue. Customer service line rang and line went dead. Rang again and spoke to customer service to be told my item was lost. The only reason I gave 2 stars is due to the customer service agent giving me a sincere apology. Avoid avoid avoid this company.