Absolutely terrible service. Worst company I have had dealings with. Recieved outdoor furniture to find seam split in one of the chairs, tried contacting customer support team online multiple times I did as requested and sent them pictures of the faulty chair to then find the next day my returns query had been closed because they didnt recieve the pictures. I tried ringing the premium number after waiting an hour to get through someone hung up on me just as i got through. I messaged them days ago to get back to me asking them to call me and heard nothing. Ive given them plenty of chances to rectify this but now I am so frustrated and will never be using this company again. Do yourself a favour and shop elsewhere they really are rubbish.