Truly awful. Delivery took two weeks. Was sent wrong link in email so could not check progress. Two days I was told delivery would happen, it did not (and as I said above I could not check progress). Was promised a time slot for the eventual day so wouldn't have to wait in all day - promise not kept. I understand the health emergency is making things difficult, but there's no excuse for this, and your attitude throughout was casual ivf not dismissive. At least you refunded the delivery charge which was something, but I'd be very hesitant to use you again. Sorry. Oh, and the question below - "Who made the delivery?" I don't even know! because you failed to supply the information!