Lotti Sofa Paid for a chosen delivery day, didn't come until they next day, no apology, text or email to say why it was delayed by a day ( good job I was in)! After unwrapping the sofa it smelt fishy & although it looks nice, it's so hard & uncomfortable! Tried to ring customer service several times with no joy. Sent 2 emails & still no reply a week later to even reinburse my delivery charge! Luckily the sofa was for a spare room, so it wont get much use, but what a problem trying to sort a return, I've given up with this company!
5 years ago
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