The one star is because the furniture did arrive when expected. That is where the success of this company ended. I received a coffee table with 10 different areas of damage or poor workmanship. If that wasn’t bad enough the returns and refund process is an absolute shambles. Nearly 2 weeks after reporting the damage I still have the coffee table all boxed up awaiting collection and they still have my money. I have had emails offering me a £15 refund, then a £70 refund. They have even promised to collect it 3 times. The communication is terrible and they only make any offers of action if you keep on contacting them. Avoid at all costs!