I placed an order for a sofa over the phone with this company. Half an hour later I noticed an additional £200 was deducted from my bank for another order which I did not place. I phoned to speak with a customer service agent, got passed around the team until eventually someone was able to ‘look into it’ and assured me it was a mistake and that the order was cancelled and that they would follow up in writing to confirm this. I am yet to receive anything in writing or my money back. I’ve tried phoning their customer service team back multiple times and then got the automated response that there is a 4 hour waiting time to get to speak to someone. Please do not buy from this company, their customer service is shocking and they are clearly not storing bank details safely which has led to fraudulent activity in my case.