Ordered a product from Furniture 123, Alphason Element EMT2500XL. which looked in stock as had a buy now. They took the money immediately, then, few days before delivery due, informed me it wasn't coming - which they are not allowed to do - get them in big trouble from Merchant Bank they use and trading standards. I asked for a refund immediately and it took over two weeks - I had to call again. In the meantime, I found the product on Appliances direct, where it said in stock at xxx branch. Went through the same process and it turns out they are the same company showing items for sale and in stock even though they are not. All the same delay emails happened again - I had to ask for a refund again and the guy asked why I had made two orders - this is now I knew they are same company with different sites. They get a one star for actually giving me my money back on both orders. But they are taking money for things that are not in stock and that is dishonest.