Every time i visit you'r premise's it becomes a long drawn our affair , you arrive and press a button and await a member of staff to descend, they by the way are always polite and friendly, you give them the order and off they go back up the stairs, then what seems like an eternity goes by and said member of staff returns invoice in hand, they attempt to get the debit card machine to work then when it dosent up the stairs we both go, once payment has been made back down the stairs to wait for the order to get picked. what i would like to walk into is a permanently staffed shop with product on display and a permanent debit card machine that works, then i can pick a large part of my order myself, probably spot other things that i don't really need and buy them anyway, (spontaneous purchase) professional retailers make millions every year form this, if you haven't got retail experience buy it you will get your money back ten times over, having spent time in retail and also Business consultancy i'l come and sort it for you for a fee.