Furniture Clinic Reviews

Name: Furniture Clinic
Address: Unit 10,Hobson Industrial Estate, Burnopfield
Rating: 4.57

4.6 Rating 722 Reviews

89 %

of reviewers recommend Furniture Clinic

Company Reviews

Questions

Metrics

4.6

Based on 722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone

Phone:

0844 879 3691

Email:

jordan.smith@furnitureclinic.co.uk

Location:

Unit 10,Hobson Industrial Estate
Burnopfield
NE16 6EA

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Furniture Clinic 5 star review on 8th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service - I wanted to change the cloth seats to leather in my 1987 Mercedes SEC500. The existing interior is green, and green leather was never an option on this particular model. So I purchased a second hand set of black leather Mercedes SEC seats, sent them to Furniture Clinic with all the associated trim pieces, and they changed the colour to green and reconditioned the leather. The colour was matched to the exiting dash trims etc and looks amazing. Really please with the results.”

Helpful Report

Posted 1 year ago

“Potentiel futur client français, je vous conseil de lire ce message. J'ai acheté début janvier 2020 des produits pour réparer mon canapé en cuir. J'ai payé 64.95 € TTC et 9.95 € de frais de port. J'ai bien reçu ma commande et les produits étaient conformes à me attentes. Par contre, 3 mois après je reçois une facture UPS de 33 € sans aucune explication ou justification, je comprends jute que ce sont des taxes supplémentaires appliquées sur mon colis. Je contacte alors Furniture Clinic qui trouve ça tout à fait normal. Pourtant à aucun moment dans le processus d'achat ces frais supplémentaires ont été abordés ou estimés. Par contre, il n'oublie pas de vous faire payer un montant TTC (Toutes taxes comprises) et bien sur des frais de port déja conséquent. Bref si vous n'habitez pas en Angleterre, n'achetez pas chez eux, vous aurez autant de frais de port que de produits et ce marchand en aura globalement rien à faire.”

Helpful Report

Posted 3 years ago

“Furniture Clinic Contracted to replace Leather Seating and 1 arm with New Green Leather Hide on 2 Suites and were supposed to colour match remaining leather to the New Leather. After numerous delays and problems suites delivered. After several days seating peeling , they had actually sprayed colourant onto whole suites.Two failed repairs later there solution is to keep calling out and respray the Seating which as mentioned should have came from supplier ready finished and the rest of suites colour matched to it. I've owned several suites and no leather has ever peeled mabye scratched or scuffed in time but never peeled.”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“After accidently spill an acidic sunstance on my brown leather sofa, i contacted a couple of upholstery companies who told me this could not be repaired. I saw the furniture clinic complete repair kit online and ordered it. It was simple to use with an excellent result . i was delighted with the product and the service”

Helpful Report

Posted 4 years ago

“My teak companion seat had deteriorated so badly in the garden that I feared it was beyond redemption. I came across Furniture Clinic on Amazon and thought I would give it a try. First I pressure-hosed the seat to remove much of the lichen and other debris clinging to the wood. I bought the full kit, which came with a high grade scrubbing brush, latex gloves and lint-free cloths, everything I needed. I followed the instructions and found the process far easier than I expected. The final result was astonishing. I cannot recommend Furniture Clinic highly enough.”

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Posted 4 years ago

“I have had a nasty stain on my light brown leather sofa, i would recommend this company as they were very reliable, quick and very experienced. I can not praise the technicians enough. They are a well run company from 1st point when you are conta twd by the ladies in the office to Craig coming to quote then the technicians booked in to complete the job. Out standing company 5 stars. Thanks again for the great repair. Mrs Lightowler.”

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Posted 4 years ago

“I bought the colour kit to restore and dye 8 dining chairs. Quite an undertaking as I had never done anything like that before, but I am so delighted with the results. The chairs look like new, feeling very pleased with myself. I did have trouble with the airbrush but Anita was very helpful and sent me another one FOC.”

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Posted 4 years ago

“Thanks guys, would like to say, twice I've used your products and really pleased with them and the results. Firstly with the light tan leather restorer I used in my tired 3 piece, looks better than new. The other day i used the leather repair kit on my BMW, had a tear in the drivers seat, this product did the job perfect and the light grey colour restorer matched perfect, in fact you cannot see the repair. Many thanks Jon”

Helpful Report

Posted 4 years ago

“Purchased the Ultra Clean, Protection Cream and Re-colouring Balm in Tan. Prompt delivery, carefully packaged. Helpful advice notes included. Also watched the videos on website. Very well worth the time, effort and money. Thank you”

Helpful Report

Posted 4 years ago

“I purchased the recolouring balm for my brown sofas. Would highly recommend this product. My sofas look like new again. Excellent product and service received.”

Helpful Report

Posted 4 years ago

“I purchased the leather repair kit and I just wanted to say how pleased I am that I did. The instructions were so clear and easy to follow; the product easy to use; the ordering and delivery so simple and well communicated. I have now completed my repair and am very happy with the quality of finish. Many thanks for Furniture Clinic’s help with this.”

Helpful Report

Posted 4 years ago

“Our custom made navy blue 4 seat sofas had faded badly with hairline fissures due to sunlight exposure over 8 years ( we live in Perth Western Australia with 9 months sunshine per year and very hot summers) Under pressure to replace them at a cost of at least AUD10,000 I luckily found the Furniture Clinic Website online and with the help of Duncan obtained a perfect colour match restoration kit. Duncan promptly came to the fore after a slight hiccup in delivery expediting it by sending another pack at no cost by express delivery. Not only are the sofas better than new- this has been my best customer experience for years- their products and service are par excellence!”

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Posted 5 years ago

“This company has serious issues with customer service and very poor delivery service. As a client of theirs I got screwed over once too many times and found myself a new supplier and I have never looked back!”

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Posted 5 years ago

“I came across their website by mistake and I am glad I did. Steve has been so helpful. I emailed him a picture so he could see what was the issue. He called me back explaining what product I should get. I sent him few sample of the leather so they could match the colour. Order the pack on Monday and received everything on Friday. I read the instruction but to make sure I understood what we needed to do I called Steve who when through each process with me so it would be clear in my own mind. We carried out the process on Saturday and as you can see by the before and after picture the result is amazing. I would definitely recommend Furniture Clinic!”

Helpful Report

Posted 5 years ago

“Cancelled order on me because they thought it was too far to ship. Waste of time.”

Helpful Report

Posted 5 years ago

“Noticed problem with one of the cushions 4 to 5 days after technician called.Contacted him and said he would come back within 7 to 10 days but hasn't.Not really worth the money considering the time and materials used.”

Helpful Report

Posted 5 years ago

“Steve was of great assistance with me choosing the right products to restore my tan leather suite. All products were fantastic and Steve’s step by step instructions were easy to follow. My suite looks brand new again.”

Helpful Report

Posted 5 years ago

“I ordered a simple product and unfortunately the item delivered was not the one ordered. You might think as I did that these things happen and this would be easily rectified – not so with Furniture Clinic. I have sent three emails over the past 9 days but for some reason they have decided not to respond and correct their error. I have checked my spam box for missed mails and my last email advised that I would not chase them any longer to correct their error over such a low value item, but would instead warn others about ordering from them – they are yet to respond. In summary – Shop somewhere else & do not order from this company. They do not communicate and their customer service is non-existent.”

Helpful Report

Posted 5 years ago

“My much loved purple leather recliner, bought in 1995, has had 24 years of constant wear. The arms and the seat were very badly cracked and discoloured. I found several useful videos on the Furniture Clinic Website which inspired me to buy their Complete Leather Repair Kit. The process was easy to follow using the videos and advice from the staff on the phone and via email, and I was able to completely restore my chair. I am absolutely delighted with the result. I cannot praise the staff at Furniture Clinic enough. They were very helpful both on the phone and with emails, and I have no hesitation in recommending their products and their service.”

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Posted 5 years ago

Furniture Clinic is rated 4.6 based on 722 reviews