Good first impression as I got a response to my query quickly, and an appointment was made at the time I wanted, between 8 and 10am. However at 9:55 I received a phone call to inform me that the salesman would be late as an expected delivery hadn't turned up and he had to wait for it. This was rather annoying as I had another appointment afterwards which I then had to cancel. The salesman was very polite, but it is now just under three weeks later and I am still waiting for a quote. This company is unreliable so I will not use them even if I do eventually get a good quote.