Ordered sofa 8th August delivery date end of October so I sold my sofa it was 18months old had to many cushions but was a lovely sofa ordered leather from FV. So waiting for sofa spoke to a woman very rude she was just to make sure my sofa is coming as I hadn't heard anything. She couldn't tell me a thing wasnt interested in finding out spoke over me. I rang back complained and while doing that she rang me back to say the 15th November. So I wasnt happy I emailed the ceo to complain. In the meantime early November I had a call of the man who sold me the sofa 15th November and its in the country. OK so with me e mailing the ceo I get told the manager will phone assistant one rang said the 24th November now. Following day manager rings tells me that I hadn't spoke to his staff. Yes I did they both told me the 15th he argued with me kept saying where are you getting the 15th from, your staff thats where I also got a loan sofa to tide us over off them. So I wouldnt pay any more until the day before the sofa arrived 26th November the sofa arrived with a dent in the back. Told them to take it away and bring loan sofa in. I got my refund back bar 250 they wanted to keep 500. The loan sofa is nothing like what I ordered in the mean time I've found all this upsetting they have lied and even made me out to be a liar. I've asked the ceo to explain why I have been spoken to in such a manner and lied to. No reply was told area manager will get in touch. No phone call so left another review on trust pilot to say if I dont get a call im taking them to trading standards. I also want compensation as they went over thier time limit as you can claim for that and the rest of my refund. I got a call as soon as I put the review in I get a call on Monday.