Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service is very bad once they have sold the product. I purchased a sofa in Brighton store last week and wanted to amend my order to a different material, so I called the store within the 48-hour window. I was told to leave a voicemail regarding my request and that they would call me back. They didn't call me back, so I called again the next day and got the same message. When I finally got through to someone in the customer support team in the store, they told me that I had missed the 48-hour deadline, but that they would contact their supplier in China to see if it was possible to change the order. I was shocked to find out that our sofa is made in China. I asked the salesperson who sold us the sofa where it was made. He never said that it was made in China. I never received any calls from them regarding my request to change the material, and I had to call them repeatedly. They said that if I wanted to change the material, I would have to pay extra. I am really sad and disappointed about this because I called them within the 48-hour window to amend my order, and their message said they would call me back. This was my first order from Furniture Village, and I had planned to buy beds and a dining set from them. However, as they are not addressing my concerns, I don't want to purchase from them.”

Helpful Report

Posted 6 days ago

“Absolutely awful service. Sofas delivered in the wrong colour. Ripped within a week. Customer service a joke. Both instore and on the phone. Refused a refund”

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Posted 6 days ago

“Went into Furniture Village in Telford Shropshire today,bought a 3 & 2 seater recliner sofas.Tony advised us took his time & ,he was very helpful.Tony was very professional,polite & helpful towards us,would not hesitate to shop there again,thank you so much Tony,much appreciated Julie.”

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Posted 6 days ago

“Thanks to harrylucy977 - @ gmail . com, I got it back.”

Helpful Report

Posted 1 week ago

“Bought a unit in store and changed my mind as soon as i got home. Phoned to cancell order but was told only online orders can be cancelled. What a load of rubbish .Three different people have been in touch asking same questions about my order and still have had no outcome. I even offered to loose my deposit of £188.00 just to get tihis order cancelled. Really poor customer service skills. Gonna get in touch with head office now as this is not on. J.Thompson.”

Helpful Report

Posted 3 weeks ago

“I reported a problem in my sofa on delivery which they recorded but never responded back.”

Helpful Report

Posted 4 weeks ago

“After buying a bed worth around £1000.00, dismantled and reassembled onxe, the screw on headboard came apart and is not possible to attach the sides anymore The company won't even assess the bed in person but only over some images claiming that was not ri-assembled correctly The bed is definitely not worth the money as bed are supposed to be used for years and moved to room or houses more than once without break so easily”

Helpful Report

Posted 1 month ago

“After spending over £4000 on a g- plan 3 seater and 2 seater suite of furniture we found a cushion and a backrest we’re faulty on the 2 seater sofa.This was just after the furniture arrived.When it was reported after many hours on the phone and many trips to Furniture Village in Exeter we finally had a technician arrive.After 3 months the technician returned and fitted a new cushion and filled the backrest with a full box of stuffing.We asked for some sort of compensation only to be told that Furniture Village do not give compensation and the problem was not a manufacturing fault.The aftercare team are terrible to deal with.G- Plan do not want to know either.If I had read the reviews on Furniture Village I would never have walked through the doors of that store in the first place.We are totally disgusted with the way we have been treated.”

Helpful Report

Posted 1 month ago

“Wished I’d have read these reviews before ordering a suite, after service is absolutely atrocious they come out then write a report to say there’s nothing wrong with it the cushions don’t meet each other and one of the backs is not inline with the rest I would never buy from them again”

Helpful Report

Posted 1 month ago

“The only order number we have is.379670.jennifer beachill.2 Nantwich road. M147AP.”

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Posted 1 month ago

“Staff at furniture village were great but delivery company they use are atrocious, four young men arrived to deliver a family members bed, they put the matress on the wrong way which.meant when using the remote the wrong end of the bed raised also after one night on the bed my family member noticed the mattress had moved due to it not being fitted into the base properly, they had no common sense not one out of the four managed to do the job properly..they need to find a new delivery company you definitely don't get what you pay for ..absolute joke.”

Helpful Report

Posted 3 months ago

“Wow haven’t got words my bed came 13 feb with broken lights sent someone today to rectify but no joy. How hard is it to get the bed picked up and my money back. No customer service absolutely disgusting. No help what so ever.”

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Posted 3 months ago

“Glad I've been reading the reviews, I will shop elsewhere.”

Helpful Report

Posted 3 months ago

“Friendly helpful staff Ariana 4 seater was delivered on time without fuss, but after having it for a couple of months I’m not happy with the cushions as the feathers are coming out of the cushions and they dig into you when you sit on the settee, really disappointed as it was not a cheap settee and I did enquire how much it would be for extra cushions and was told they were £50 each to buy, of which I declined and am pleased that I did other than that the settee Is beautiful and very comfortable”

Helpful Report

Posted 4 months ago

“Rwclung sofa chair was left with me for 4 months after their engineer found seat and electrics faulty. Had to sit on a chair uncomfortable for this period whilst they awaited a part. Having complained the delay is unreasonable they ignored me and refused to give me their company secretary name to issue proceedings”

Helpful Report

Posted 4 months ago

“They receive my money but not giving me my table”

Helpful Report

Posted 4 months ago

“6 hours ago New After care following purchase of products is horrendous and warranties are not honoured. 2 year warranty but advised "if it were to have happened, it would have earlier". Have a look at further reviews in relation to this (I wish we had) before purchasing any products. Spent £7,000 at our local store to not be able to replace a singular sofa cushion that is faulty and no escalation process other than citizens advice. Disappointed to say the least as we initially loved our purchases.”

Helpful Report

Posted 4 months ago

“I ordered a bed in September 2024, and was told it would be 9 weeks until it was delivered. 15 weeks later, the wrong bed arrived. The customer 'care' team called to let me know the right bed would be delivered in another 11 weeks. 26 weeks. 6 months! To deliver a bed. How are they still in business? They were polite and offered to resend the wrong bed, so I have something to sleep on. I was just shocked that there was no ‘goodwill’ discount offered on the bed - as an apology for them making a mistake and taking 6 months to deliver! They offered free delivery - as I would expect when it takes them 6 months to deliver a bed! I was about to order all my kitchen, living room AND dining room furniture from them (££££), it’s all picked out and in my Furniture Village Shortlist on their website – so their inability to apologise adequately and financially incentive customers to remain loyal to their company – has cost them a huge order! Unhappy customers talk… and when I said this the lady on the phone, she laughed and said she would pass my comments on to the managers. So, they are bad at delivering the correct furniture, bad at delivering on time, terrible at customer care AND arrogant enough to laugh and think their bad customer care is funny…”

Helpful Report

Posted 4 months ago

“I am looking to buy new lounge furniture but thank goodness I read the appaling reviews written by people who purchased from Furniture Village. After reading the about poor quality items and dreadful customer service my advice would be to anyone with a serious complaint to gather all your evidence and take them to the Small claims court. This is not a difficult process.”

Helpful Report

Posted 4 months ago

“Still nothing. After my first review some Rich emailed saying he would ‘personally’ look after us and make sure we got our dining table pre Christmas. NOTHING. THEY PROMISED A ‘loan’ table that never arrived and it’s almost the new year and no one cares. We managed to call the warehouse itself and a very apologetic genuine person confirmed our table was there but no one had requested it. This was the week before Christmas. Still nothing. We tried contacting this Richard and no one knew of him. What an absolute disgrace you are.”

Helpful Report

Posted 4 months ago

Furniture Village is rated 1.3 based on 1,061 reviews